Account Manager ARI

Job Description :

Account Manager

Location: London

Closing Date: 26th February 2024

Global Travel (GT) operates in the unique and exclusive Travel Retail (i.e. Duty Free) sector. Often referred to as the sixth continent, Travel Retail has its own set of inhabitants, geography and channels (international airport shops, international land border stores, on-board airlines, ferries and cruise ships, along with some non-retail and diplomatic sales) as well as its own unique commercial landscape (operating 24/7 across multiple languages and currencies with 200+ nationalities travelling annually).

From Bhutan to Botswana and from Venezuela to Vietnam, GT is the only market in Diageo which offers global scope and market accountability. Responsible for representing and selling Diageo products in more than 110 countries around the world, and with access to billions of potential shoppers globally, we are a strategically important market for Diageo in terms of both profit and NSV.

Role Scope / Context on customers:

In this role you will be a lead contact for one of our biggest customers in Global Travel (Aer Rianta) Their main airports consist of Ireland, Portugal, Oman & Bahrain, as well as supporting the GT team in Canada, Cyprus and Barbados. ARI are a complex customer with lots of stakeholders to manage across the customer base but on a high growth trajectory, with scope to further evolve and define our longer-term growth strategy and ambitions within this customer as well.

Key responsibilities are:

• Build and maintain strong relationships with ARI airport team.

• Secure distribution and activation agreements across key Airports and distribution customers across the ARI account, with major focus on execution.

• Deliver a strong return on investment (ROI) through expanding margin, managing spend and forecasting planned activity/ spend throughout the year

• Own and deliver P&L targets against a full year annual operating plan (FY AOP) in line with our GT ambition

• Meticulous with volume forecasting, & processing invoice payments

• Deliver the required local sales measures as per the agreed scorecard – specific execution on distribution, space, promo, activation, category & innovation to deliver brand objectives

• Manages the governance of trade terms execution, accountable for sales driver audit and assessment for effectiveness of spend.

• Is instrumental in feeding back insights and understanding to the business through effective M&E and work with CP&A team, Finance teams (CF’sM) and Customer Marketing Managers and implements customer plans that deliver long term sustainable growth for Diageo and our customers

About You:

Significant commercial experience at a management level within the wider Sales Organisation (including account management).

Deep understanding of and passion for consumers, shoppers and categories.

Outstanding strategic relationship manager with ability to plan strategically with customers and link strategy into implementation.

Highly commercially aware, creative and astute with strong financial and analytical skills.

Highly positive thinker, able to create new possibilities and manage through ambiguity.

Ability to gain momentum and to lead change internally and externally.

Exhibits consistent high levels of learning agility in all aspects of role – early adopter of new ways of working and platform changes.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 year