Manager, Internal Communications

Manager, Internal Communications

Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale, and are exploring making them available to others through our enterprise B2B  software business, Capital One Software.

The Capital One Software Communications team is seeking an experienced and confident communications leader who is obsessed with inspiring change through innovative experiences, content, and storytelling. 

About The Role: 

Capital One is looking for a strategic, results-driven communications professional to join a talented group of integrated communicators on our Corporate Communications team. This role is uniquely positioned to support the Capital One Software business and work alongside business and technology partners within the organization. This is an opportunity to work in a startup environment, be innovative, and make an immediate impact within a business that is scaling rapidly.

On the Capital One Software Communications team, you will be responsible for working with key executives and their leadership teams to understand areas of need and build sustainable communications strategies designed to share the vision of the organization as well as engage, empower and inspire associates. With a focus on executive and internal communications, you will be a part of a talented team who brings the organizational strategy to life for our associates. You will be responsible for executive-level communications and strategic storytelling to support the leaders and initiatives within our organizations. 

This position requires exceptional written, verbal and presentation skills; experience consulting executives; the ability to lead projects and work with multiple stakeholders or partners to meet objectives; and a proven track record of building trusted relationships and influencing key stakeholders to achieve the best results with associates, customers and the business in mind.

Our Ideal Candidate Has Experience:

• Working closely with leadership to build out, manage, and execute strategic, creative communication campaigns through editorial, video, and graphic content

• Collaborating with teams across the enterprise to write engaging and compelling content

• Building relationships within technology and communications communities of practice

• Utilizing traditional marketing channels, communications tactics, change management practices, and social media

• Leveraging measurement plans and data to formulate and evolve strategies and campaigns

• Ability to present complex, subject matter in a professional, concise, and compelling manner

• Easily adapts to change and takes on a growth mindset approach 

• Creative, integrative problem-solving and structured thinking

• Strong project management skills and ability to handle multiple projects simultaneously

Responsibilities Include: 

• Build and execute strategic plans for top of house and executive-level leader communications

• Lead with the customer and translate needs into thoughtful strategy

• Write, proofread, and edit communications needed to support strategic plans 

• Effectively leverage a suite of communication channels - like email, Slack, video, and internal platforms, - while innovating on new channel opportunities

• Work effectively in cross-functional teams to advance the team and leadership’s communication strategy and implement a range of creative solutions to reach key target audiences

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 5 years of experience in communications

Preferred Qualifications:

• 5+ years of experience in one or more of the following: corporate communications, multi-channel marketing, internal business communications, or leading large-scale organizational change and communication projects

• 2+ experience working with a technology-oriented company

• Experience with organizational change communications

At this time, Capital One will not sponsor a new applicant for employme