Principal Azure/AI Technology Consultant-CTJ-Poly

Overview

We are seeking a Principal Azure/AI Technology Consultant who will:
Directly engage customers and internal teams to influence closing the deal.
Actively involve themselves in Technical Quality Assurance (TQA) process.
Lead meetings with customers/partners to identify business needs and create a vision.
Manage their schedule and communicate to project leads.
Generate and deliver Work Breakdown Structure (WBS).
Provide oversight and leadership on work streams or a partner team to implement solutions across domains.
Manage complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders as needed.
Proactively manage executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.
Work with account team to ensure One Microsoft approach.
Update new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption.
Drive opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies.
Mentor team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

 Must have active MPO FSP Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. 

 

Responsibilities
Technical Delivery

• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.

• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

• Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Assesses technical and business risks in programs and develops mitigations. Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).

• Provides oversight and leadership on work streams or a partner team to implement solutions. Follows Industry Solutions processes in the implementation process and aligns solutions with the intent of the architecture and meeting customer/partner business goals.

• Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.

• Leads meetings with customers/partners to identify business needs and create a vision. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.

  Business Development

• Drives opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Collaborates, as appropriate, with peers and other teams (e.g., Sales, account-aligned team) to scale the business with existing high-stake or strategic customers, by articulating/developing value propositions of strategic Microsoft products and services. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).

  Intellectual Property Management

• Acts as an ambassador in the consumption of intellectual property (IP) by identifying new intellectual property that needs to be developed or refreshed. Updates new versions of the content, reviews IP to be