Sales Manager - EMEA and AsiaPac

About us

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower with it any and every business around the world.

Yodeck was first introduced in 2016 and now powers over 100,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck is now in the top 5 of digital signage SaaS platforms in the world, and we are looking for curious and smart people to drive even faster!

About the role

We’re looking for a Sales Manager to join our growing team. This role will be part of the Yodeck Revenue Team, reporting to the SVP Revenue and leading a team of Sales Account Executives (currently 3) and Sales Associates (currently 2, in process of adding a 3rd). The revenue organization at Yodeck includes the following groups - Sales, Sales Development (new), Partnerships, Customer Success, and Revenue Operations (new). You will be taking over leadership of the current Sales team based in Athens and Cyprus. Initially, your team’s account geography will be global but in 2024 we plan to build out a USA based sales team to cover North and South America, whereupon your team’s account geography will evolve to be EMEA and AsiaPac.

We are in the process of migrating our CRM (sales, partnerships, customer success), Support, and Customer Engagement (chat, email) platforms and related processes from Zoho to HubSpot and related app ecosystem. As part of this move to HubSpot, a number of new sales processes and related sales organizational structures will be evaluated and put into place in 2024. These new processes will be primarily related to account tiers (Pebbles, Rocks, Boulders, Mountains based on the total Yodeck screen potential of the organization) and the related sales team organizational structures, responsibilities and goals based on these account tiers.

You will be at the heart of these transformations from a sales process and enablement perspective, working in close partnership with the SVP Revenue and revenue operations. You will develop a detailed understanding of all HubSpot data elements, mappings, business rules, processes, automations, workflows, reports/ dashboards, and all systems that connect to, or access data from HubSpot.

You will be the lead of our growing team of Sales Account Executives and Sales Associates who handle all inbound prospective paid customers based on account tier, helping them with the decision to invest in our platform by providing them with the proper information and guidance. Your role will also include leading, training, assisting, and empowering your team in order to achieve their quarterly and yearly bookings targets.

Our sales organization is focused on educating free Yodeck app customers on our platform, on the value of converting from a free to a paid Yodeck app account customer, and this is part of the team’s role and mission.

You will be working in our office in Athens, Greece.

Responsibilities

• Product Pro. You will need to gain a deep understanding of our product and service offerings and be able to contribute to training and mentoring your team.
• You will be revisiting sales targets and KPIs every quarter and work closely with your team to determine those metrics and review performances regularly.
• You will be cooperating with other teams and managers to make sure the Sales team is aligned with the company’s vision and strategy and be able to resolve issues by escalating and delegating to the right people.
• You will be participating in meetings with your Sales executives and high-end prospects.
• Sales Team Technology & Data- HubSpot guru+ all related/ connected applications that support Sales. Oversee sales systems, templates, data administration, and governance, and recommend tools to improve data quality and processes.
• Sales Team Process - you / your team will collaborate with the relevant team leaders where appropriate to define, deploy, enable, update key processes and associated playbooks for Sales. This will include Territory Management and Sales to Customer Success transition process flows. Identify opportunities to drive revenue, such as tactics to streamline the customer lifecycle, potential sales process improvements, and go-to-market strategies.
• Reporting & Analytics - Lead the definition and measurement of KPI metrics, create reports, and build dashboards for the sales team to easily understand the health of the team+ individuals and to help them hit their goals. Own both recurring and ad hoc reporting needs to support the team, own the data necessary for various internal reviews / QBRs. Manage data preparation f