Senior Continuous Improvement Specialist

Job DetailsJob Location: Admin - YORK, PA 17403Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $76,500.00 - $99,000.00 SalaryTravel Percentage: Up to 25%Job Shift: DayJob Category: Business DevelopmentPURPOSE OF THE ROLE

The Senior Continuous Improvement Specialist or Senior Innovation Specialist leads major innovation projects and continuous improvement initiatives that help CommunityAid grow and improve. This role designs and carries out full innovation cycles, evaluates new opportunities, and helps teams adopt new approaches. The Senior Specialist works closely with leadership, store operations, and other departments to deliver measurable impact while keeping our mission and values at the center of all work.

 

KEY AREAS OF RESPONSIBILITY

 

Adjacent & Transformational Innovation Execution


Design and run full innovation cycles from idea through testing and handoff.
Evaluate business cases and make recommendations on which ideas to pursue.
Lead pilots and drive adoption of new tools, products, or processes.
Use design thinking and problem-solving methods to find practical solutions.
Track and measure the results of innovation projects.


 

Continuous Improvement (CI) & Operational Excellence


Lead complex CI projects across multiple stores or departments.
Teach and mentor staff in Lean Six Sigma and continuous improvement tools.
Hold Green Belt certification (or higher) or equivalent experience.
Standardize successful practices and ensure they are shared across the organization.
Partner with operations to help scale improvements.


 

Strategic Insight and Deployment


Use data analysis and qualitative research to generate strategic, operational insights
Apply consumer insights to guide decision-making in Innovation projects
Track and report on progress toward CommunityAid’s BHAGs and long-term goals.
Play key role in development of strategic roadmaps and KPIs for organizational BHAGs
Regularly engage in consumer research to build up the knowledge base around our consumers (shoppers) and customer (donors)


 

Communication and Stakeholder Management


Facilitate workshops and discussions that bring people together around new ideas.
Present findings and recommendations to executives in a simple, compelling way.
Proactively build strong working relationships across departments
Represent the Innovation team with professionalism and clarity
Communicate innovation value to a wide range of stakeholders
Drive executive engagement and decision-making through strong communication.
Actively listen and learn from front-line staff. Advocate for front-line insights with leadership


 

Mission-Aligned Culture Building


Reflect CommunityAid’s mission and values in all innovation work
Actively think about change management in cross-functional projects – stay focused on the “how” of our work
Model and mentor others on emotional intelligence and collaborative behavior
Promote a spirit of service and values-driven innovation – treat other teams as the client


 

CORE COMPETENCIES


Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors.
Embrace CommunityAid’s Mission.
Problem-solving and creative thinking
Strong communication, storytelling, and facilitation skills
Change management and adoption skills
Collaboration across diverse teams
Data analysis and insight generation
Strategic thinking and planning
Emotional intelligence, self-direction, and adaptability


 

QUALIFICATIONS

Education: Bachelor’s degree or equivalent relevant experience; advanced certification in Lean Six Sigma (Green Belt or higher) preferred.

Experience: 4-6 years of experience in innovation, strategy, consulting, operations, or continuous improvement. Experience in nonprofit, retail, or mission-driven settings is a plus

 

Skills:


Proficiency with Lean Six Sigma and CI tools
Strong data analysis and reporting skills.
Skilled in design thinking, project management, and facilitation.
Ability to create clear and engaging presentations.
Comfort with managing multiple large projects at once.


 

Attributes:


Mission-driven and values-aligned
Strong mentor and team player.
Able to think strategically and act practically.
Curious, humble, and open to feedback.
Culturally aware and emotionally intelligent.


 

WORK ENVIRONMENT AND HOURS


Full-time, hybrid role based in Central Pennsylvania
Regular in-person collaboration and frequent travel to store locations required
Occasional travel to vendor sites or partner organizations

Qualifications