As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

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Job Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Waters Advanced Diagnostics Technical Service Organization helps research and clinical customers efficiently and reliably reach their goals through installation services, repair, maintenance, and ongoing support. Waters Technical Service partners with customers to maximize uptime, solve issues, and expeditiously ensure our customer's instruments are working in top condition, whether over the phone, online, or on-site. Waters Service teams handle support and service issues across the product life cycle. Customer experience is our first priority.

Essential Duties and Responsibilities

Repair Program Project Execution

• Lead repair program projects to deliver targeted part‑line cost savings

• Define project scope, milestones, risks, and timelines

• Track execution to schedule and escalate risks as needed

• Drive cross‑functional stakeholder accountability

Technical Expertise & Device Knowledge

• Serve as technical SME across ADx devices and repaired spare parts

• Resolve complex manufacturing and repair issues

• Support adoption of standardized repair best practices

• Collaborate cross‑functionally with Engineering, Quality, Operations, and Service

Repair Infrastructure & Process Support

• Own Change Controls and execute process

• Author, review, and support Engineering Change Orders (ECOs)

• Create, maintain, and improve repair process documentation

• Support tooling, fixtures, and equipment readiness and maintenance

• Apply Lean and Kaizen methods to improve flow, layout, capacity, and efficiency

Quality & Compliance

• Author deviations and associated documentation

• Create protocols and execute validation activities

• Review and disposition Quality Notifications (QNs)

• Lead Dead‑On‑Arrival (DOA) investigations and root cause analysis

• Support CAPA activities

• Oversee first article inspection of vendor‑supplied repairs

Global Service Enablement Support

• Provide technical support to Global System Support Specialists

• Support knowledge transfer across the Service organization, including other repair locations

Required Qualifications

• Bachelor’s degree in Manufacturing Engineering, Industrial Eng