Senior Manager - Content Practice Leadership

Adobe Professional Services is seeking a senior leader to drive the next phase of growth, transformation, and operational excellence across our Content & Commerce practice.

This role is responsible for the leading delivery business for Content & Commerce with lens to take accountability in Customer, Business, People and Practice management.  Success requires the ability to create clarity, urgency, accountability, and executive confidence while operating in a fast-moving environment undergoing significant business and technology transformation.

The ideal candidate is not simply a delivery leader, but a business leader who can translate strategy into execution, drive organizational effectiveness, improve customer outcomes, and build a culture of ownership and accountability.

What You'll Do

Business Leadership & Practice Transformation

·       Lead practice-level initiatives focused on quality, operational excellence, customer outcomes, and business performance.

·       Drive organizational transformation, change adoption, and continuous improvement initiatives.

·       Establish clear priorities and ensure execution against strategic objectives.

·       Create visibility into business health, risks, opportunities, and performance trends.

·       Develop and communicate recommendations to senior leadership regarding practice priorities and investments.

Customer Success & Escalation Leadership

·       Serve as a senior leader during customer escalations and critical account situations.

·       Drive proactive risk identification, mitigation planning, and customer confidence.

·       Partner with Sales, Customer Success, Product, Engineering, and Delivery organizations to improve customer outcomes.

·       Establish a culture focused on prevention rather than recovery.

Operational Excellence

·       Drive consistency, governance, and accountability across the practice.

·       Improve delivery quality, predictability, utilization, and operational performance.

·       Ensure appropriate inspection, measurement, and follow-through of key initiatives and customer engagements.

·       Identify inefficiencies and implement scalable improvements.

People & Leadership Development

·       Lead, coach, and develop managers and senior consultants.

·       Build leadership depth and succession plans across the practice.

·       Foster a culture of ownership, accountability, collaboration, and continuous learning.

·       Drive performance management, career development, and talent planning.

Go-To-Market & Business Readiness

·       Partner with Product, Engineering, Sales, and Practice leadership to ensure delivery readiness for evolving offerings.

·       Provide perspective and input on delivery models, customer adoption, enablement, and operational scalability.

·       Help shape repeatable frameworks, methodologies, and best practices.

What You Need to Succeed

·       Proven experience leading consulting, professional services, customer success, or delivery organizations.

·       Demonstrated success leading through ambiguity, organizational change, and business transformation.

·       Strong executive communication and stakeholder management skills.

·       Ability to influence and driv