Associate I - Global Asset Administration

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Team

Virtus from FIS is a leading provider of alternative investment services and technology solutions, specializing in delivering comprehensive front, middle, and back-office services to asset managers, banks, and other institutional investors. Virtus helps its clients manage their alternative investment portfolios, including CLO/CDOs, private equity, hedge funds, and other alternative assets.

What You Will Be Doing

The Associate I supports core operational and client‑service activities within the Global Asset Administration team. This entry‑level role is designed for individuals who are building foundational expertise in the financial or structured finance industry.

• Review, analyze, and interpret funding‑related documentation and correspondence to ensure accuracy and completeness.
• Process loan settlements and account‑level transactions in accordance with regulatory requirements and internal policies.
• Perform high‑risk servicing tasks, including payment and research corrections, loan payoffs, fee processing, modifications, and account closures.
• Research and resolve internal and external inquiries, providing clear, timely, and service‑focused support across phone, email, and workflow systems.
• Conduct quality reviews on loan records and processing activities to ensure data integrity and compliance.
• Monitor daily reports, follow up on outstanding items, and maintain thorough case documentation.
• Accurately enter and update data, routing items requiring specialist review and escalating complex issues with complete case notes.
• Build foundational knowledge of products, systems, and processes to address inquiries and troubleshoot issues effectively.
• Maintain a strong customer‑service mindset, adapting to evolving processes and contributing to a seamless client experience.
• Collaborate with internal partners—including operations, product, risk, and technology—to resolve escalated or complex concerns.
• Meet defined performance standards for quality, productivity, and attendance.
• Support continuous improvement by identifying recurring issues and recommending process or documentation enhancements.

What You Bring

• Typically, up to 2 years’ experience in banking/finance industry
• Proficiency with Microsoft Office, including basic Excel skills.
• Strong analytical, reporting, and problem‑solving abilities.
• Ability to read and interpret credit agreements and related loan documents.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Able to exercise sound judgment, manage multiple tasks, and prioritize effectively.
• Self‑starter who takes initiative and ownership of responsibilities.
• Collaborative team player with strong interpersonal skills.
• Consistently meets deadlines, targets, and scheduling requirements with flexibility.

Added Bonus If You Have

• Bachelor’s degree in business, finance, accounting, or related field, or the equivalent combination of training, education, and work experience
• Experience with daily loan transactions and loan tracking system
• Knowledge of loan accruals and payment rules

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Virtus

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

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