Sr Analyst, Production & Technical Services (Remote)

Date Posted:

2024-03-27

Country:

United States of America

Location:

HMD99: Field Office - MD Remote Location, Remote City, MD, 21401 USA

Position Role Type:

Remote

At Collins Aerospace, it’s our people who make the difference and are the backbone of our technologies. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace CAS as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. 

The ARINCDirect Technical Support team is seeking an Avionics Support/Aviation Network Specialist to support the CAS Flight Support and Cabin Connectivity business units in a 24/7 rotational team. 

 What YOU will do:

• The ARINCDirect Technical Support Specialist will display high integrity and flexibility to support a fully remote 24/7 rotational schedule which will include weekends and overnight shift work. 
• The ARINCDirect Technical Support Specialist will be responsible for providing avionics, aircraft, and systems troubleshooting support to both existing and prospective customers. 
• The candidate will also use his/her extraordinary customer service skills to provide training and activation support to newly added customers. The candidate must be able to articulate technical material to both technical and non-technical individuals. The candidate will work closely with system and software engineering on product enhancements, new product testing, and R&D. 
• Provide remote technical guidance for CAS aircraft connectivity products and services, including flight planning, weather, flight deck and cabin SATCOM communications systems. Support for avionics systems includes VHF datalink, Inmarsat, and Iridium data, voice, and internet services. 
•  Provide avionics configuration support, troubleshooting support, and comprehensive applications to a diverse customer base. The candidate will be identifying and working problems in both the flight deck and cabin environments. 
• Gather regional requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other CAS staff. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate and as an internal customer for product enhancements. 
• Provide assistance as a service implementation coordinator. Provision, configure, test, troubleshoot and train new services including ACARS, Iridium, FANS1A+, CPDLC/ADS-C, Inmarsat including Classic Data and Voice communication, Swift Broadband, and Jet ConneX. 

• May be required to visit customer or OEM onsite. 
• Other duties to be assigned as needed to support business

Education & Experience:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience

Skills we value:

• Prior aircraft avionics experience
• Computer/IT Networking experience

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Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Connected Aviation Solutions: Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

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This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced