Hotel Manager

Description

Who We Are:

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Acme Hospitality’s Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for our success.

Position Summary:

Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Service strategy and initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Acme Management Team member Qualities:

• A strong and committed work ethic with an ever-present enthusiasm. 
• Flexible and available to work weekends, evenings and holidays as needed.
• A passion for work and knowledge of the hospitality industry. 
• Someone who can lead and takes pride in teaching others
• Someone who is honest and has integrity
• Ability to multitask under pressure with a smile
• A true team player, proactive and always going above and beyond
• An eye for detail, cleanliness and organization 
• Someone who is humble and always willing to learn and get better
• Someone who has the ability to make appropriate decisions in adverse situations
• Ability to question, bring ideas to the table, and desire to make changes to be the best we can be

The Overall role of the Hotel Manager is to:

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and other departments including food and beverage.
• Ensure smooth and efficient operations in all areas, adhering to quality standards and guest satisfaction.
• Develop and implement operational policies and procedures to maintain a high level of service and productivity.
• Monitor and evaluate performance metrics to identify areas for improvement and take corrective actions when necessary.
• Work closely with the General Manager to increase overall sales and profitability and exceed budgeted financial benchmarks.
• Collaborate with our sister hotels for sales and marketing, staffing needs, cross training, projects, and any other operational efforts as needed.

Guest Experience:

• Foster a guest-centric culture, emphasizing exceptional customer service and personalized experiences.
• Monitor guest feedback and reviews, addressing any concerns or issues promptly to ensure guest satisfaction.
• Coordinate with various departments to ensure a seamless and enjoyable guest experience throughout their stay.
• Anticipate guest needs and preferences, going above and beyond to exceed expectations.

Staff Management and Training:

• Recruit, train, and supervise hotel staff, including front desk personnel, housekeeping staff, and other departments as applicable.
• Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and feedback to ensure a motivated and skilled team.
• Develop training programs and initiatives to enhance employee skills, knowledge, and professionalism.
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.

Relationship Management:

• Build and maintain positive relationships with guests, suppliers, vendors, and local community stakeholders.
• Participate in industry events, networking opportunities, and engage in community outreach to promote the hotel.

Sales and Revenue Management:

• Develop and implement strategies to maximize revenue and occupancy rates.
• Monitor market trends, competitor activities, and pricing strategies to identify opportunities for growth.
• Collaborate with the sales and marketing team to develop and execute effective promotional campaigns and strategies.
• Manage the budget and financial performance of the hotel, including revenue forecasting, cost control, and financial reporting.

Quality Assurance and Compliance:

• Ensure compliance with all relevant regulations, standards, and licensing requirements.
• Conduct regular inspections to maintain high cleanliness and maintenance standards.
• Implement and