Director, Product Management

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Job Title

Director, Product Management

BentoBox, acquired by Fiserv in 2021, has a long track record of delivering seamless customer experiences dedicated to helping restaurants grow and thrive. Our hospitality platform disrupts third-party services that come between the restaurant and the guest. We empower restaurants to operate their restaurant, build their online presence, diversify revenue, engage with guests, and increase operational efficiency with products like (the soon-to-be-launched) point-of-sale, websites, online ordering, catering, marketing tools and much more.  BentoBox is trusted and loved by over 5,000 restaurants worldwide including The Meatball Shop, Gramercy Tavern, and Eleven Madison Park. The CEO of Bentobox, Krystle Mobayeni, was a web designer for most of her career and is dedicated to bringing the highest-quality design to our product offerings.
 

What does a successful Director of Product Management do at Fiserv?

As a Director of Product Management, you will lead and inspire our Customer Experience Platform Product Management domain, which includes responsibility for a restaurant point-of-sale software, an omni-channel platform, and the customer lifecycle.  You’ll set the product vision for this central domain at a moment of growth and transformation.  Reporting to the VP of Product, you will work closely with your peer Product Management domain leaders, the heads of Product Design and Product Operations, the VPs of Product and Engineering, and our CEO to define and execute on this vision.  You and your team will ensure that both restaurant operators and restaurant guests have an exceptional experience when interacting with BentoBox products.

You will lead, and inspire a talented Product Management team as well as the squads they collaborate with, including Engineers, Product Designers and Product Operations Managers.  This is a great opportunity for a hands-on leader and consummate coach.

What you will do:

• Lead and inspire a team of Product Managers and their squads.
• Understand user pain points and advocate for their needs.
• Set annual product OKRs to align with business and product goals.
• Prioritize quarterly product roadmaps to achieve annual OKRs.
• Partner with Engineering, Product Design, and Product Operations leaders to ensure success in executing on the roadmap.
• Set processes and standards for your domain, with other Product Management teams, Product Design, Product Operations, Product Marketing, and other partner groups.
• Communicate product vision, strategy, and roadmap to variety of stakeholders.
• Collaborate with leaders throughout Fiserv to understand your customer and optimize their experience with BentoBox, including Customer Success, Sales, Marketing, and others.

What you will need to have:

• 7+ years of software Product Management experience including front-end and back-end software.
• 3+ years of experience managing a team.
• Experience working on products for small and medium sized businesses, and or B2B or B2B2C products
• Experience with end-to-end Product Management and crafting seamless experiences that fulfill user needs.
• Demonstrable knowledge of Product Management principles.
• Thought leadership to develop a high-level product vision and knowledge on balancing user needs, business objectives, and technical constraints.
• Experience partnering with Product Design and Engineering counterparts.
• Leadership skills including problem solving, coaching and motivating teams and individuals.

What would be great to have:

• SaaS experience
• Restaurant operations experience
• Hospitality tech experience (e.g., travel, retail, etc.)
• Experience designing for point-of-sale, kiosks and or in-store experiences
• Innovation and transformation experience

Important info about this role:

• We’re better together. This role is fully on-site, 5 days a week.
• To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited