Customer Service Supervisor

 Imagine yourself… 

· Doing meaningful work that makes an everyday impact on the world around you. 

·   Growing your expertise and expanding your skillset with every project. 

 ·   Contributing to a brighter, more sustainable future.  

At Hach (www.hach.com), a Veralto company, we ensure water quality for people  around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

We offer: 

• Flexible time off!

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Competitive pay and benefits

• 401(k) savings and matching

• Bonus 

Reporting to the Customer Service Manager  the Customer Service Supervisor  is responsible for managing a diverse team of Customer Service Representatives. This position assists the Customer Support Manager in achieving team targets and KPIs as well as helping to drive team engagement and operational improvements. 

This position is part of the Customer Service team located in Loveland, CO and will be on site.

In this role, a typical day will look like:

• Supervises departmental functions and associates to provide world class support and service.

• Preparation of reports and presentations for directors to make decisions based on them.

• Performs full-cycle employment functions including hiring, training, performance reviews, and performance management

• Works with Management to achieve departmental objectives set forth by the Company

• Leads assigned team in achieving key performance indicators (KPIs)

• Provides back up to the Manager when needed. Drives productivity, quality and opportunistic sales by guiding and monitoring the team for adherence to current process and goals

• Assists in creating and driving promotional programs and develops cross-sell/up-sell skills of team

• Resolves customer complaints and problems

• Ensures that all programs and processes adhere to established SOPs and guidelines
  
  This role will involve exposure to C-levels.

The essential requirements of the job include:  

• Bachelor’s degree preferred

• 3+ years customer service experience, demonstrating progressive responsibilities

• Supervisory or leadership experience.

• Proven ability and proficiency with order entry and management processes, with personal knowledge of the key contacts throughout the life of an order

• Ability to answer advanced questions relating to customer service

• Demonstrated organizational and time management skills

• Strong working knowledge of Order Management systems (Oracle, SFDC, Noetix, Cisco, ADP, contact ce