Sr Services Sales Rep, CSS NA- Retail

Seeking a highly motivated and results-driven Sales Professional to join the Customer Success Services (CSS) team, specifically focusing on expanding and growing CSS offerings within Retail  Accounts across North America. This role requires an accomplished sales leader with a proven track record in both Account Management and new business development, combined with a deep understanding of the retail industry and its unique needs. The primary job duty is to sell CSS offerings to prospective and existing customers. Lead sales through forecasting, account resource allocation, account strategy, and planning. Develop solution proposals encompassing all aspects of the customer’s service lifecycle. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreements to close the sale.

As a key member of our high-performing team, you will play a critical role in driving the rapid growth of Oracle’s CSS business within large retail organizations. You will engage with senior executives and IT leaders to deliver tailored, value-driven solutions that support their digital transformation and customer success initiatives.

If you are a passionate sales leader with a deep understanding of Cloud Services and a drive for results, we encourage you to apply and help us shape the future of customer success in retail services (e.g., maintenance and service contracts).

ABOUT CSS

Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however, need more than just the best technology solutions. They need a strategic partner to support sustained business growth. Oracle Customer Success Services (CSS) was created to help ensure the customer’s ongoing success with our technology. CSS is completely integrated with Oracle’s product development teams to help improve the value of the customer’s cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.

https://www.oracle.com/customer-success/

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RESPONSIBILITIES

• Sales Leadership & Strategy: Lead the sales efforts to sell Oracle Customer Success Services (CSS) offerings to both prospective and existing clients across North America. Develop and implement account strategies to drive revenue growth and client retention within large healthcare organizations.
• Account Management & Expansion: Manage and expand relationships with key accounts. Identify opportunities for new business and expand existing contracts by introducing Oracle’s comprehensive CSS portfolio.
• Solution Development & Proposal: Work closely with customers to understand their unique healthcare challenges and digital transformation goals. Develop comprehensive solution proposals that align with the customer’s service lifecycle and provide clear value to their business.
• Sales Execution & Forecasting: Lead the sales process from initial engagement to contract negotiation and closure. Accurately forecast sales opportunities, manage account resources, and ensure timely and effective execution of sales strategies.
• Value Proposition & Negotiation: Collaborate with internal teams to present and sell the value of Oracle’s CSS offerings. Navigate complex pricing and contract negotiations, ensuring alignment with customer needs while driving Oracle’s business objectives.
• Industry Knowledge & Thought Leadership: Stay current on trends in the retail sector, including challenges faced by these clients. Provide insights and consultative advice to customers on best practices in healthcare IT and customer success.
• Driving the implementation of CSS sales and marketing campaigns
• Generating, maturing and following up on leads
• Facilitating and nurturing Senior Management relationships to generate active sponsorship of Oracle
• Work both independently and with Oracle’s XLOB sales forces (SaaS, OCI, Application and Hardware) and key Partners to build pipeline and achieve sales quota
• Create compelling, personalized CSS propositions for targeted prospects and customers
• Become an authority in CSS Services, ensuring the team is seen as exemplars and advisors within Oracle
• Provide accurate and timely sales forecasts and other information
• Initiate demand generation and Marketing programs
• Work with designated Partners as required 

ACCOUNTABILITIES

Overview:

• Achieve/exceed sales quota.
• Achieve/exceed other objectives as agreed annually/quarterly