Retail Manager - Rose-Hulman Institute of Technology

Job Summary

Bon Appétit Management Company is seeking a passionate and service-driven Retail Manager to support café operations at Rose-Hulman Institute of Technology. This role is responsible for the daily management of a high-volume campus café, ensuring exceptional guest experiences, maintaining Bon Appétit standards, and leading a team focused on operational excellence.

The Retail Manager will work closely with the General Manager, Catering Manager, and Culinary Team to deliver a welcoming dining environment, uphold food safety and sanitation standards, and ensure customer satisfaction across all service areas. This is an ideal opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys developing teams, creating positive guest interactions, and driving operational consistency.

Key Responsibilities:

• Oversee the daily operation of the campus café, ensuring efficient service, cleanliness, and adherence to standards.
• Lead, coach, and supervise frontline team members, establishing clear expectations and fostering a culture of accountability and hospitality.
• Train and develop staff on service standards, guest engagement, food safety, sanitation, and company policies and procedures.
• Monitor guest satisfaction and proactively address concerns to ensure a positive dining experience.
• Partner with the Catering Manager and Culinary Team to coordinate service execution, menu offerings, and special events.
• Ensure compliance with all health department regulations, food safety guidelines, and company policies.
• Conduct regular inspections of service areas to maintain cleanliness, organization, and operational readiness.
• Assist with scheduling, payroll administration, cash handling procedures, and labor management.
• Support hiring, onboarding, coaching, and performance management of hourly team members.
• Complete required operational reports, inventories, and administrative documentation in a timely manner.
• Maintain accurate cash controls and support financial performance objectives.
• Assist with marketing initiatives, promotions, and campus engagement activities to enhance café participation.
• Perform other duties as assigned to support the overall success of the dining program.

Qualifications:

• Minimum of 3 years of front-of-house management experience in a café, restaurant, hospitality, retail dining, higher education, or related foodservice environment.
• Proven ability to lead teams, establish service expectations, and deliver exceptional guest experiences.
• Experience training, coaching, and developing hourly employees.
• Strong understanding of food safety, sanitation, and health department regulations.
• Experience managing cash handling, point-of-sale systems, and retail operations.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work collaboratively with culinary, catering, and operational teams.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Associate degree in Hospitality, Business, Culinary Arts, or a related field preferred.
• Flexible schedule with the ability to support special events and operational needs as required.
• ServSafe Certification or equivalent food safety certification.