Team Supervisor , Global Client Delivery - Central Labs

Labcorp is seeking a remote Supervisor, Global Client Delivery, to join our Central Labs Services team.

Job Responsibilities

• Supervise the day-to-day operations of the assigned Study Design Leads:
  • Ensure appropriate resource allocation to successfully implement and execute project plans.
  • Manage workload balance within assigned teams and participate in resource management across global teams.
  • Ensure consistent implementation, use, and review of SOPs.
  • Coordinate and monitor progress to ensure the achievement of team goals.
  • Implement, monitor, and report performance metrics and take corrective action when appropriate.
  • Effective and timely adherence to management communications, meetings and procedures.
  • Participate in departmental strategy execution.

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• Grow and develop your team including:
  • Ensure the development of a competent workforce to meet growth plans within budget.
  • Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.
  • Complete thorough, timely, and well-documented performance evaluations.
  • Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.

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• Instill and manage a culture of continuous improvement, quality, and productivity:
  • Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership.
  • Ensure issues are documented and leveraged to prevent repeated occurrence.
  • Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.
  • Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.

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• Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:
  • Ensure best practices are applied within the team regarding budget and risk management.
  • Ensure systems are updated to accurately reflect workload, timelines, etc.
  • Lead client relationship activities; adapt depending on specific client needs.
  • Ensure management of team and/or customer milestones and proactive communication with customers.
  • Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.
  • Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.

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• Effectively collaborate with others and work across boundaries as necessary:
  • Assist leadership in managing and supervising the day-to-day operations of the team.
  • Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.
  • Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.

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• Other duties as assigned.

Minimum Qualifications 

High school diploma or equivalent

3 or more years of experience in clinical research in a client facing role

1 or more years of experience in Central Laboratory Services

Preferred Qualifications 

Bachelor’s degree in life science, medical, scientific, technical, or laboratory related discipline

1 or more years of people leadership experience

Additional Job Standards

Demonstrates advanced customer service expertise and a strong commitment to client satisfaction

Delivers excellent written, verbal, and interpersonal communication

Brings strong planning, organizational, and analytical problem‑solving capabilities

Proven ability to drive continuous improvement and enhance operational efficiency

Shows a high degree of initiative and thrives in collaborative team environments

Experienced in team building, influencing stakeholders, and resolving conflicts effectively

Maintains a consistent record of successfully completing projects and meeting objectives

Applies strong change‑management skills to guide teams through evolving priorities

In this position, you will be responsible for the coordination and management of Study Design Leads with a single or multi- functional area to ensure the successful implementation of the strategy, structures, processes, and metrics of the team all while ensuring customer satisfaction.  The Supervisor is also accountable