Hospitality Network Technical Operations Engineer II

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Communications / Network Engineer II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Job Summary

Roles in this subfamily perform operations engineering activities with general networking knowledge and skill in a 24/7 environment.

Major Tasks

• Under general supervision, executes detailed network implementations for new technology.

• Provides reviews with operational boundary partners and creates detailed method of procedures.

• Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.

• Partners with Operations and Sustaining Engineering to test and validate functionality, management and performance for existing and new technologies.

• Supports implementation and deployment of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.

• Works with vendors to ensure equipment is installed and operating properly and resolves problems.

• Manages intermediate level projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.

• Coordinates with other departments to ensure the network is available and configured to exceed market demands.

• Creates and/or modifies network infrastructure operational standards (e.g., local process, executing events, change management).

• Participates in industry bodies monitoring technologies, proposals, and issues of technical interest and relevance to network operations.

• Provides detailed engineering and operational support to other groups such as Cox Business, Provisioning, and Sustaining Engineering.

• Assists with coaching and mentoring of junior technicians and Cox tiered support teams.

• Prepares and delivers technical documentation and presentations.

• Ensures long term technology goals are consistent operationally across all groups.

• Partners with change management for impact identification, network validation, MOP creation and execution of activities.

• Opens, tracks, executes, and resolves escalated trouble tickets as the top level operational escalation path related to outages and trouble conditions on network platforms.  Provides technical support for all Cox transmission media.

• Partners with Vendors when needed to validate bugs etc. for break fix.

• Operates to meet network reliability and availability metrics set forth by Cox Standards.

• Provides post-incident information and details for documentation when needed.

• Works with other business partners to manage local network tools to ensure network health and tool availability.

Qualifications

Required

• 2 or more years of experience required in related field (i.e., Engineering, Technical Operations) or academic equivalent training or projects

• Requires working knowledge of transmission, switching, powering, grounding, mechanical, and cabling

• Demonstrated problem solving and analytical thinking skills

• Excellent collaborative skills to work effectively with teams throughout the organization

• 1 year of experience operating complex networks and services and translating designs and architecture into operational practice and documentation

• 1 year of experience troubleshooting and diagnostics capabilities (e.g., Documented Methods and Procedures, documented outage restorations)

• Ability to work in 24/7 environment and on-call as required

• This position requires to work physically from the office located in Las Vegas

Preferred

• BS/BA degree in related discipline strongly desired (i.e., Engineering, Computer Science, or similar technical degree)

• Certifications: NRS II, CCNA, JNCIA

• Experience in telecommunications industry desire