Sr Customer Success Mgr

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

The Strategic Customer Success Manager is responsible for developing strategic growth strategies/processes and driving revenue with PayPal’s largest clients and partners in North America. This high-level performer is expected to increase PayPal’s relevance with some the most influential companies. Candidates will be expected to have a deep understanding of their specific portfolio of named existing accounts and prospects to drive desired outcomes for PayPal, while simultaneously anticipating and managing against competitor moves. For these as well as portfolio named accounts, the Strategic Customer Success Manager will assist in formulating new strategic partnerships and deal terms, which may include creative commercial and structural elements.

Responsibilities will include collaborating and contributing toward the overall strategy and customer success for the partnerships as well as developing and fostering new strategic initiatives. By establishing and growing business and technical relationships as well as managing the interactions with executive sponsors, this Customer Success Manager will be responsible for driving growth and further adoption and integration of PayPal’s business assets.

The ideal candidate will possess a combination of experience (business development, product, marketing, executive, etc) allowing for effective engagement with key partners at several levels. He/she should also have a demonstrated ability to think strategically about new business models, product integrations, and technical challenges as well as build and convey compelling value propositions and drive innovation with partners. The position also requires experience working with technical services and products along with working knowledge of service delivery, business operations, and cross-functional team management.

Job Description:
Responsibilities:
• Collaborate and execute the strategy to grow the commercial and strategic relationship with largest partners in North America. Co-manages entire sales cycle with AE by identifying potential sales, conducting pre-sales calls, delivering customized presentations, delivering ROI-based proposals and support negotiating complex contracts.
• Own and drive revenue growth by identifying new joint initiatives, cross-sell and upsell opportunities, best practice implementations, co-marketing programs and jointly developing solutions that meet mutual customer needs and strategic objectives.
• Develop relationships and credibility required to effectively convey the value of PayPal’s solutions and vision to C-level executives.
• Strong collaboration with internal stakeholders across PayPal Inc. globally such as technology and product specialists, finance, sales and integration engineers, legal, risk, sales operations, marketing and other teams as appropriate to achieve desired results.
• Serve as a catalyst for change and continuous improvement. As the voice of customer, based on learnings and competitor analysis, provide valuable insights on product enhancements, new solutions and go-to market strategies.
• Understand complex technology solutions that span mobile, e-commerce, point of sale, processing, and other interfaces to design comprehensive and meaningful consumer experiences that drive business results for global merchants.
• Identify opportunities to increase PayPal’s share of influence and adopt recommended optimization strategies that will increase overall PayPal awareness.
• Prepare and give business reviews to PayPal and partner senior leadership.

Professional Qualifications:
• Bachelor’s degree; M.B.A. preferred or equivalent experience.
• 7+ years of experience in business development or enterprise account management, particularly driving progress with executives on technology solutions payments and commerce strategies.
• Must have experience in payments or fintech.
• Strong financial and business acumen with a high degree of comfort engaging with technical leaders internally and externally.
• Ability to think and work creatively to develop unique joint value propositions and product strategy within PayPal.
• Ability to synthesize complex information into the essential points needed to inform executive decision making.
• Outstanding communication skills and ability to collaborate effectively in a matrixed organization.
• Results oriented, analytical, self-motivated and a “hands on” person with proven ability to meet objectives and targets.
• Recognizes and understands crit