Case Management Supervisor

The Department of Mental Health (DMH) is looking for a Human Services Coordinator Supervisor (HSCII) for its Erich Lindemann Mental Health Center.  This leadership role orients, trains, and provides direct supervision to Human Service Coordinator (HSC) I staff. The HSC II assigns individuals referred for case management to HSC I staff and oversees the provision of appropriate, quality care; monitors treatment and rehabilitation progress; provides oversight of case management services to ensure compliance with DMH Regulations, policies, and procedures.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Conduct utilization management reviews
• Conducts in person screenings and needs & means assessments to identify need for services, respond to requests for interim services and recommend &/or refer to services as appropriate.
• Facilitate and supervise needs and means assessments conducted by Case Managers.
• Review case management documentation for quality and timeliness including, but not limited, to face-to-face &collateral contacts, progress notes, comprehensive assessments, Individual Service Plans (ISPs), incident reports, screenings, referrals, discharge/transition plans, and clinical review summaries.
• Audit and approve monthly Case Management billing.
• Maintain assigned caseload including development of Individual Service Plan (ISP), Comprehensive Assessment, coordination of services, advocacy, provision of case management including support/assistance with life management tasks (finding appropriate housing, applying for entitlements/funding eligible for, applying for medical insurance, maintaining up-to-date documentation, accompanying client to access community resources/appointments, monitoring service provision and addressing issues as needed, assistance in management of budget/funds, addresses transportation needs, and risk management plan development).
• Monitors, maintains, and documents contact with authorized individuals awaiting available DMH services.
• Assigns and reviews HSC I staff caseloads regularly to determine continued need for DMH services and to evaluate priority levels of individuals served based on assessed need for services.
• Provides regular case supervision and consultation to each assigned HSC I and maintains documentation of the supervision meeting.  Assists directly with complex inter/intra agency coordination & referral.  Aids CM staff in assessment, referral, and advocacy of clients to ensure regular and consistent support to supervised staff, makes clinical recommendations, reviews and signs off on required documentation and ensuring they meet required standards and timeframes.
• Ensuring compliance with Incident Reporting procedures and providing follow-up and supervision as needed.
• Utilize available reports and data to monitor Case management activities and improve performance outcomes as directed.
• Responds to service providers in-patient units, crisis, and community members, as the identified contact person in supervisory role
• Facilitate and participate in the development of plans to address risk & safety for assigned individuals according to DMH protocol and policy and in collaboration with staff and clients.
• May complete screenings and assessments (e.g. suicide, substance use, etc.) as needed and according to DMH protocols and policies.
• Confirms that HSC I completes appropriate screening (e.g., suicide, substance use, etc.) as needed and according to DMH policies and protocols; reviews screenings to assist with identifying individuals at risk; ensures that appropriate consultation or services are obtained, and monitors follow up.
• Conducts and completes Employee Performance Reviews (EPRS) within prescribed timelines and established guidelines.
• Participates with the Site Director as requested in the planning, development, and implementation of processes, practices and procedures for the site.
• Respond to inquiries and concerns from the general public including municipal and housing officials, public safety officials, and