Coordinator, Data Acquisition (Remote)

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Coordinator, Data Acquisition, handles data requests made to government entities and/or their data providers. The Coordinator monitors their assigned tasks, making sure they are completed in an efficient and timely manner. The Coordinator uses the internal task tracking system to keep tasks updated as they progress, as well as load the data into our system once it is received. In order to load the data, the Data Coordinator must learn how to evaluate files and determine if they are correct, and if so, how they should be mapped into the system.

The ideal candidate will have strong communication skills, resulting in professional interactions with government entities; the ability to organize their workload of tasks to keep up with deadlines; and technical proficiency, allowing them to learn our internal systems. The successful candidate will be highly flexible with availability across all time zones and possess highly effective phone and email etiquette, determining the best way to make public information requests.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Create a positive team member experience.

Client:

• Researching state property tax information
  • When we decide to begin working in a new state, the Coordinator, Data Acquisition contacts every assessor and collector to learn about their property tax process & timeline.
  • The requests for new states will essentially be blank, and the Coordinator will call/email the necessary entity within the state to get information about requesting the data.
• Managing projects
  • Each year and request type (assessments, bills, etc.) is considered a “project”.
    • The Data Coordinator will “own” a project and determine how to obtain the data for each entity (assessor or collector).
    • The tasks for each project must be updated, maintained, and worked until completion.
• Requesting data for established states
  • For states worked previously, the request information will carry forward from the prior year, giving a starting point.
  • Coordinator will contact the agency to confirm request information and see when the data will be available for the current year.
  • Data requests could involve calling, emailing, and creating request letters to be mailed.
• Communicating with government agencies
  • The majority of the job function involves communicating with government agencies.  Many will be familiar with public records requests and provide the data without any issue.  Others may be wary of why the data is being requested and push back on providing it.  Professional communication is a must.
  • Each states terminology for requests will be learned as the Coordinator works through the tasks.  Each state labels their data differently and knowing the correct terminology will help with the requests.

Value:

• Gathering information in a timely manner
• Meeting deadlines is essential since property tax appeals and bills are due by certain dates.
• Tracking requests in our internal system
• Request tracking is a very important part of the process, and an internal web-based system is used.  There are various appeal deadlines and due dates in each state, and they can change from year to year and differ between counties. The dates must be updated on the tasks so that both we and the clients are aware of when the data will be available.

Education and Experience:

• Bachelor’s Degree or equivalent work experience.
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
• Ability to work both independently and as part of a team with professionals at all levels

Computer Skills:

 To perform this job successfully, an individual must have basic knowledge of Microsoft® Word, Excel, Internet navigation and research, and the Google Workplace suite of applications.

Certificates and Licenses:

Valid driver’s license required. 

Supervisory Responsibilities:
  None.

Work Environment:

• Standard indoor work