Registered Nurse RN Clinical Support Analyst I

Primary City/State:

Phoenix, Arizona

Department Name:

IT Clinical Care-Corp

Work Shift:

Day

Job Category:

Information Technology

Health care is full of possibilities. Information Technology plays a pivotal role in excellent patient care at Banner Health. If you’re looking to leverage your abilities – you belong at Banner Health.  

Banner Health is currently seeking an RN Clinical Support Analyst I responsible for supporting the clinical applications needs of the Engagement & Support AZ Central team. This clinical applications support team member is responsible for providing informatics expertise and resources for assigned acute and ambulatory areas. They will be providing on-going clinical user support for various clinical and business operations teams. This position supports the organization’s vision and direction for computer systems, workflow design, data management, and related processes. The RN Clinical Support Analyst I serve as a liaison between the clinical staff, clinical education team, Nursing/Medical Informatics, and the Clinical Applications IT team to communicate user needs and facilitate system optimization.

The typical schedule for this role is Monday - Friday 8am - 4:30pm. Occasional evening and/or night shifts required for project support.

Prior experience in informatics is preferred. EHR experience, Oracle Cerner preferred.

The primary location for this role will be on-site Banner University Medical Center Phoenix however may also be required to cover other AZ facilities as needed.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position will serve as the subject matter expert for complex clinical workflows as they relate to systems and processes. They will apply nursing standards as they collaborate with IT teams and user groups to develop and deploy best practices. Incorporates critical thinking and knowledge of clinical decision making into the support of software and IT processes. Assist with the clinical consensus group development and implementation of current and future state workflows. Works closely with multidisciplinary teams to develop best practices based their broad understand across clinical venues and user groups. Collaborate to increase efficiencies and promote continuity of care through technology and workflow improvements.    

 
CORE FUNCTIONS
1. Applies nursing standards to perform outcome coordinator functions.  Promotes holistic understanding of the application of technology to improve clinical workflows and patient care.  Provides clinical knowledge to perform high visibility rounding, development of user groups and coaching in complex care delivery settings. Performs user acceptance testing for system enhancements to ensure adoption and improvement of clinical care delivery. Participates in solution evaluation, tracks, monitors, and enhances usage, and implements action plans. Provides visibility and support of clinical applications systems. May coordinate with other appropriate departments regarding downtime.

2. Performs Educator functions.  Influence end-user training through the application of clinical expertise and technical skills.  Contribute to the implementation of communication and education plans in conjunction with clinical educators and leadership for current staff to ensure changes to the electronic health record are implemented. Utilizes data analytics to support needs-based training, based clinical knowledge and patient care experience. 

3. Performs Consultant and Project Coordinator functions. Maintains on-going user communication and support to ensure user competency and obtain information on usage of the system and workflow concerns through established, regularly scheduled rounding. Collaborates with end-users to help define issues and enhancement opportunities within the electronic health record. Provides project support in conjunction with project leadership for the deployment and support of new and existing IT clinical applications. Brings clinical expertise in conjunction with operational leaders and all levels of clinical staff to support new and existing IT clinical applications. 

4. Performs Advocate functions to ensure technolo