Supervisor, Healthcare Services Operations Support

JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.



Essential Job Duties


• Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc.


• Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes.


• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.


• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.


• Assists in the development and implementation of internal desktop processes and procedures.


• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.



Required Qualifications• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience.


• Strong analytic and problem-solving abilities.                


• Strong organizational and time-management skills.


• Ability to multi-task and meet project deadlines.


• Attention to detail.


• Ability to build relationships and collaborate cross-functionally.


• Excellent verbal and written communication skills.


• Microsoft Office suite/applicable software program(s) proficiency.                                                                                         



Preferred Qualifications


• Supervisory/leadership experience.




To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.




Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V