Overnight Property Host | Full Time

Join Our House 

Mint House offers tailored residential hospitality; Apartment-style hotel, combing the comforts of home with the convenience of a hotel. 

Designed for today’s modern traveler, our apartment-style, tech-enabled spaces are committed to bleisure travelers. Each Mint House property is thoughtfully crafted to reflect a modern aesthetic and sustainable practices, capturing unique charm of each city. Located in vibrant major downtown hubs including New York, Miami, Nashville, Philadelphia, and Dallas, Mint House offers all the essentials for routine living on the road.

Founded in 2017, Mint House has raised approximately $85M from leading venture capital firms including Mohari Hospitality and Revolution Ventures. Discover more about our innovative approach to hospitality at minthouse.com and follow @staymint on Instagram.

 

THE ROLE

Mint House is excited to open our brand-new property in Washington D.C. this spring, and we're looking for an enthusiastic and driven Overnight Property Host to join our team. As a Overnight Property Host, you'll play a key role in creating exceptional experiences for our guests from the moment they arrive. You’ll support the General Manager by welcoming guests, managing the check-in process, assisting with luggage, and ensuring that every guest loves their stay at Mint House. This is a fantastic opportunity for someone eager to gain valuable hospitality experience, help shape the guest journey, and contribute to redefining hotel experiences for the modern traveler.

AT MINT HOUSE YOU WILL

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests.
• Be the welcoming face of Mint House by greeting guests upon arrival, managing the check-in process, assisting with luggage, and sharing insights about local attractions to ensure an enjoyable and memorable stay.
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay.
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment.
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort.
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively.

WE ARE LOOKING FOR

• A minimum of 2 years of experience working in client facing hospitality demonstrating your ability to provide exceptional guest service, strong communication, and empathy.
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends.
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience.
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction.
• Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment.
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team.
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns.
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences.
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality.

Hourly Rate: $23.00 USD 

Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mint Ho