Supv Front Desk

Duties and Responsibilities

• Supervise front desk operations and support team members to ensure efficient and professional guest service.

• Welcome guests in a friendly, prompt, and professional manner during check-in and check-out.

• Assist guests with reservations, room assignments, and provide information about hotel services and amenities.

• Answer telephone calls and respond to guest inquiries in a courteous and timely manner.

• Support revenue goals by encouraging room upgrades and upselling opportunities when appropriate.

• Monitor and assist with processing cash, credit card, and other payment transactions according to hotel procedures.

• Verify cashier reports, assist with balancing cash banks, and support preparation of deposits as required.

• Address guest concerns and complaints promptly, implementing service recovery when needed to ensure guest satisfaction.

• Communicate outstanding guest requests or operational concerns to management for follow-up.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and operations run smoothly.

• Assist with booking, modifying, or canceling guest reservations as needed.

• Provide support with special guest requests, concierge-style services, or guest tours when required.

• Support training and development of front desk team members while promoting teamwork and service excellence.

• Perform additional duties as assigned by management.

Qualifications and Requirements

• High School diploma or equivalent required; some college preferred.

• Previous front desk, hospitality, or guest service experience preferred.

• Strong communication and customer service skills.

• Ability to handle cash transactions and basic financial reporting.

• Strong problem-solving and organizational abilities.

• Ability to stand for extended periods and occasionally lift items up to 50 pounds.

• Must be able to work flexible schedules including evenings, weekends, and holidays.

Wage:

The hourly pay rate for this role is $19.53.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.