Service Desk Analyst/L1 Support, Hybrid in Chodov (2 times/week)

Whirr Crew is looking for the Service Desk Analyst, who will support client’s global operations by providing high-quality technical support and customer service in one of the listed languages plus English. As a fully remote team member, you’ll address end-user issues, assist in troubleshooting, and work to maintain seamless IT service desk operations for the UK and corresponding language-specific business units. The Service Desk Analyst will contribute to smooth service desk operations, maintain SLA and KPI standards, and deliver a high level of user satisfaction across client’s supported language-specific business units.
Details:Start: ASAPSchedule: Hybrid in Chodov (2 times/week)Allocation: OngoingLanguages: English Fluent + Swedish, Danish, French, Italian or Dutch.  Technology: Basic understanding of office applications, Azure Active Directory, 1st level IT supportSkill Area: IT Support and Customer ServiceTask Focus: Providing technical support to end-users, resolving IT issues, and ensuring efficient service desk operations.
What to do:
- Provide 1st level IT support to end-users, addressing technical requests and resolving issues effectively.- Manage support tickets, escalate issues as needed, and follow through to ensure user satisfaction.- Monitor and meet service delivery SLAs and KPIs.- Ensure clear and professional communication with users, fostering a positive support experience.
You have: - Fluent in one of the following languages plus English:- Swedish, Danish, French, Italian, or Dutch- Basic understanding of office applications and familiarity with Azure Active Directory.- Previous experience in a 1st level IT support role, with the ability to troubleshoot common issues.- Strong communication skills and a user-centric approach to problem resolution.- Ability to handle multiple requests efficiently, ensuring timely responses and adherence to SLAs.