Business Intelligence Analyst I - Customer Satisfaction (CSAT) Analytics

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

Are you passionate about turning data into actionable insights? Do you thrive in a collaborative environment where your analytical skills can directly impact customer experience? If so, we’d love to meet you!

We’re looking for a motivated and data-savvy Business Intelligence Analyst I to join our dynamic CSAT Analytics team. In this role, you’ll dive into data analysis, visualization, and reporting to uncover meaningful trends that empower our Insight team and operational leaders to make confident, informed decisions.

What We’re Looking For:

A curious and creative thinker with a passion for data
Someone who understands the “why” behind the numbers
A team player who thrives in a fast-paced, insight-driven environment
If you’re ready to make an impact and grow your career in business intelligence, apply today and help us shape the future of customer experience at Unum!

Job Specifications

• Bachelor's Degree preferred, and/or equivalent experience.
• 2+ years' experience with demonstrated success in data analytics or a related field.
• 2+ years of experience using Tableau. Experience with Alteryx or Power BI is a plus.
• Strong proficiency using SQL analytics programming languages for database queries. Experience with Python is a plus.
• Understanding of data profiling, statistical analysis and data modeling concepts.
• Comfortable extracting and leveraging data out of data warehouse, transactional databases, object stores & API based environments.
• Ability to translate business needs into technical solutions.
• Demonstrate adaptability, problem-solving, and strong communication.
• Aptitude and drive to learn new technologies and analysis techniques.
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

Principal Duties and Responsibilities

• Conduct data profiling and analysis to evaluate data sources to determine the best source for business information
• Acquiring, transforming and translating data into actionable dashboards, reports, algorithms or datasets with minimal support from mentor and manager
• Performing statistical analysis and presenting findings to guide and advise leadership
• Collaborate with data engineers to perform data validation and testing activities as appropriate
• Continuously develop and build upon existing knowledge of the insurance industry
• Continuously develop and build upon existing knowledge of data stored in company databases
• Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations

#LI-AD1

#LI-HYBRID

#LI-MULTI

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, wi