Director of Operations - Premium Ticketing

<p><strong>Company Information</strong><br>For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.<br><br>Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.<br><br>If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!</p> <p><strong>Job Summary</strong></p> <p>The Director of Operations Premium Ticketing provides oversight for the planning, execution, and operational strategy of departmental and companywide initiatives. This role oversees logistics and operational processes to ensure consistency and successful execution across all initiatives. The Director works closely with executive leadership, clients, artists, agents, venues, and internal teams to support operational alignment.</p> <p><strong>Essential Functions</strong></p> <ul> <li>Oversee and execute operational planning and assessments for programs, artists, tours, festivals, and special events to ensure alignment with execution needs and organizational objectives</li> <li>Serve as the operational liaison for procurement, vendor coordination, and program-related advancements across all events, programs and activations</li> <li>Oversee end-to-end event operations including planning, timelines, budgets, communications, activations, and execution of deliverables</li> <li>Direct merchandise operations including planning, development, production, and associated supply chain and logistics functions</li> <li>Lead global logistics operations including freight, customs, imports/exports, and movement of goods, décor, and infrastructure materials.</li> <li>Oversee hiring, training, and management of road teams and operational personnel, develop staffing pools, manage vendor relationships, and enforce standardized operational protocols across logistics, warehousing, and fulfillment</li> <li>Travel to domestic and international events, collaborate with global counterparts, cultivate key relationships, and ensure consistent execution standards across