Senior Conversational Designer

Capgemini’s award-winning Google practice is looking to hire a full-time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations - Chicago, Dallas, New York, New Jersey, Nashville or Atlanta.

Key Responsibilities:

·       Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.

·       Experience with analytics tools for conversational performance tracking.

·       Familiarity with agile methodologies and design thinking.

·       Strong understanding of GCP architecture and services relevant to CCAS.

Required Skills:

·       10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.

·       Experience with Dialogflow CX, including flow design, fulfillment, and testing.

·       Proficiency in Python for developing webhook services and automation scripts

·       Experience with webhooks, RESTful APIs, and backend integration patterns.

·       Familiarity with telecom systems such as CRM, billing platforms, and IVR.

·       Hands on knowledge using Gen AI, Playbooks & CCAI Insights

·       Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.

·       Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

·       Flexible work

·       Healthcare including dental, vision, mental health, and well-being programs

·       Financial well-being programs such as 401(k) and Employee Share Ownership Plan

·       Paid time off and paid holidays

·       Paid parental leave

·       Family building benefits like adoption assistance, surrogacy, and cryopreservation

·       Social well-being benefits like subsidized back-up child/elder care and tutoring

·       Mentoring, coaching and learning programs

·       Employee Resource Groups

·       Disaster Relief 

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expressio