Technical Solution Consultant

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

We're looking for an enthusiastic and talented Solution Consultant to join our growing sales team in North America. The Solution Consultant is a SaaS product and technology expert that plays a key role in the overall sales process to build confidence and trust with buyers. The Solution Consultant is highly proficient with the full Benevity Enterprise Impact Platform including Employee Engagement, Community Investment, Reporting and the supporting services.

As the "product and technology expert", the Solution Consultant supports the Sales Team  in preparing for and executing tailored product demonstrations for prospects and clients. This includes participating in all required aspects of the Sales process including discovery, demonstration, solution design, contracting, and transition to implementation. The Solution Consultant will also take the lead on the information security review process, support requests for proposal, support follow up requests through the selling process, contribute to the creation of a statement of work and support the growth of existing clients. Examples of standard meetings that the Solution Consultant will participate in with prospects and clients are: product demonstrations, deep dive functional reviews, technology overviews, implementation preparation, proof of concept or solution presentations, proposal follow-up and contracting conversations.

To maintain their expertise in our products and services, the Solution Consultant will be in a constant state of learning and development. It is key to success that Solution Consultants are apprised of all product enhancements, process changes, successful solution deployments and updates to our technology and security infrastructure.

If making an impact matters to you, and working with a company that helps clients to change the world sounds like an exciting adventure, then read on!

What you’ll do:

The TSC’s responsibilities can be grouped into 3 main focus areas covering deal support, deal transition and enablement:

• Deal Support
  • Prepare and deliver targeted product demonstrations designed to address a prospects specific needs
  • Gain buyer acceptance by explaining and demonstrating the fit of the Benevity solution through proof of concept (POC) solutions
  • Expedite the Sales process by clearly articulating technology and business process differentiators through product demonstrations, presentations and ad-hoc conversations
  • Work with prospects and internal technical resources to complete the security evaluation stage of the buying cycle. This includes completing questionnaires, risk assessments and joining meetings with prospects to address questions
  • Gather and articulate important client information through internal channels (Salesforce, Confluence) to build a strong client profile

• Deal Transition
  • Work with Account Executives to understand buyer requirements, document scope within a Statement of Work and support the transition to the Implementation team
  • Bridge the gap between sales and client services to reduce implementation timelines and improve visibility into resource allocation and planning
  • Communicating client requests and requirements to product and technical teams to ensure implementation success
  • Provides initial technical support during the contracting process

• Enablement
  • Maintain and communicate the latest product features and capabilities to the sales team so we are continuously able to provide the best solutions for prospects and clients alike
  • Maintains professional and technical knowledge though continued education both internally at Benevity and through external resources
  • Contribute to the Marketing and Product team’s effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action
  • Provides continuous enablement back to the Solutions team on client spotlights, product updates and complex solution delivery
  • Completes recurring call reviews and peer feedback

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