Assistant Property Manager, Multifamily

COMPANY SUMMARY
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2025, ESRT’s portfolio is comprised of approximately 7.9 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. 

POSITION SUMMARY

The Assistant Property Manager supports the Property Manager in the day-to-day operations, and overall management of ESRT’s multifamily residential portfolio. This role works closely with the property management, leasing, and on-site teams to ensure exceptional resident satisfaction, operational efficiency, financial performance, and compliance with all applicable local, state, and federal regulations. The Assistant Property Manager serves as a key liaison between residents, building staff, vendors, and management, ensuring seamless communication, high service standards, and effective execution of building operations.

RESPONSIBILITIES

PROPERTY FINANCIALS & PERFORMANCE:

• Responsible for the overall financial performance of the property, including operating income, expenses, and NOI
• Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
• Assist in developing annual operating budgets, capital plans, and multi-year forecasts
• Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
• Partner with Property Manager on financial analysis and reporting
• Oversee expense management, vendor costs, and operational efficiencies

RESIDENT EXPERIENCE & LEASING:

• Ensure a high level of resident satisfaction through proactive communication and responsive service
• Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics
• Support leasing teams in driving traffic, managing leads, and executing renewals
• Review and approve resident communications, notices, and policies
• Handle escalated resident issues and ensure timely, solution-oriented resolution
• Support community engagement initiatives to enhance resident retention

TEAM LEADERSHIP & DEVELOPMENT:

• Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
• Establish clear performance goals and hold team members accountable to service and operational standards
• Participate in hiring, performance management, and employee development
• Foster a collaborative, service-oriented culture aligned with ESRT values

OPERA