Project Manager

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Implementation Project Manager is responsible for partnering with the Director of Implementation—or working independently—to ensure the smooth onboarding of new accounts and the successful installation of expanded services for existing clients. This role involves cross-functional collaboration, project ownership, and managing both timelines and expectations throughout the implementation process.

What You’ll Do

Key Responsibilities

• Lead and support internal and external teams to implement new Zelis accounts and/or products.

• Manage project activities including schedules, resource allocation, and deliverables for assigned accounts.

• Own internal and external communications, ensuring contractual obligations are met.

• Collaborate with stakeholders to define project scope, technical requirements, routing rules, and customizations.

• Provide timely status updates through Zelis systems and customized reports as needed.

• Identify process improvements or develop new workflows aligned with strategic goals.

• Work with Operations to transition new client setups.

• Support Sales and Account Management from kickoff through post-production handoff.

• Analyze new accounts and expansions as needed.

• Develop and maintain standard project plans and documentation.

• Operate independently on complex issues, partnering with the PMO and Operations as needed.

• Coordinate with the EDI team to define and implement EDI workflows.

• Liaise with adjudication partners during joint client implementations.

• Ensure compliance with Zelis privacy standards.

• Domestic travel up to 25%.

• Provide subject matter expertise to other PMs and cross-functional teams.

• Guide others through ambiguous situations toward concrete deliverables.

What You’ll Bring to Zelis

Qualifications

• 10+ years of experience in healthcare (preferred)

• Proven expertise in Implementation or Account Management

• Deep understanding of electronic claim processing and adjudication vendors

• Strong project planning and execution skills

• Experience partnering with IT for vendor onboarding and EDI interface creation

• Highly organized across cross-functional initiatives

• Familiarity with products/services within claims administration and healthcare software space

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company pol