AVP, Card Solutions Project Manager

Job Description:

Role Summary/Purpose:

This role is responsible for initiatives related to credit card package content & fulfillment; package design, production of materials (including card design and manufacturing), system configuration strategies, testing & validation, and launch. You will be the central point of contact and expert in all aspects of the card package lifecycle, including component inventory and order management.

Card Solutions project managers are members of a Marketing Agile pod developing & delivering solutions for card fulfillment; including mass reissues, upgrades, & new accounts; determining process improvements, solving for complex change requirements, leveraging advanced functionality, testing, and post-production monitoring. 

You will work with stakeholders (Marketing, Client Development, Technology, Product, and Business Operations) and other functions and suppliers across the company on initiatives that manifest in the card package; terms and conditions, required verbiage display, and marketing offers.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Facilitate and participate in Agile pod workflow; partner with client teams and requesters on planning, supporting team members with problem-solving, escalations, and solutions

• Lead development and execution efforts for initiatives related to card fulfillment, from inception thru design, testing and validation, and launch; define and gather requirements and timeline, with a focus on quality and timely delivery; organize and lead project working meetings; prepare and communicate project status, progress, & all required documentation; manage own workload capacity, monitoring, & milestones achievement.

• Maintain standard processes and operational documentation, as it relates to card packages; ensure all card package changes and projects adhere to all regulatory, compliance, and quality mandates; identify and implement process improvement & simplicity to meet evolving client, business, and compliance requirements.

• Participate in development and implementation of new processes, technology, and related infrastructure. Provide consultative input to client teams and internal process owners on best practices.

• Share execution best practices and key process indicators; lend expertise to drive customer centricity and change initiatives

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree or in lieu of degree high school diploma/GED and 7 years of Marketing experience

• A minimum of 3 years of experience to include the following (can be concurrent):

  • experience with First Data, TYSY, Fiserv or other card platform capabilities

  • experience with cross-functional project management driving change and innovation within a large and diverse organization

  • experience in developing and maintaining customer/client relationships

• Ability to travel as needed

Desired Characteristics:

• Experience with Fiserv system configuration tools: PCF, DecisionQuest®, SCS, and PEP

• Outstanding communication, relationship building, influencing, and collaboration skills

• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view

• Ability to clearly explain technical information to non-technical audiences

• Strong analytic and problem-solving skills with ability to manage multiple priorities

• PMP, Agile, Scrum certification a plus

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for