Senior Business Intelligence Analyst

About the team

Zillow is reimagining real estate to make home a reality for more people. As the most‑visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, trusted partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

Our efforts to streamline the real estate transaction are supported by a deep‑rooted culture of innovation, a commitment to redefining the employee experience, and a fundamental focus on Equity and Belonging. We also offer world‑class benefits, including comprehensive medical, dental, vision, life, and disability coverage, parental leave and family benefits, retirement contributions, and paid time off. Zillow is consistently recognized as a great place to work, including on lists such as the 100 Best Companies to Work For, the Glassdoor Employees’ Choice Award, the Bloomberg Gender‑Equality Index, the Human Rights Campaign Corporate Equality Index, and the TIME 100 Most Influential Companies list.

About the role

About The Team

The Home Loans Analytics team sits at the center of Zillow’s mission to make home a reality for more people by powering data‑driven decisions across our mortgage business. We partner closely with Sales, Operations, Product, and Engineering to understand how customers move through Zillow’s mortgage origination funnel and to identify opportunities to improve both their experience and our performance. Our work shapes strategy, optimizes operations, and helps more customers successfully finance their homes.

About The Role

As a Senior Business Intelligence Analyst, you will use data and analytical methods to drive high‑impact decisions for our Sales and Operations teams in the Zillow Home Loans business. You will own analyses that uncover opportunities to increase conversion and improve efficiency in Zillow’s mortgage origination funnel, helping more customers successfully finance their homes. You will partner with leaders across Sales, Operations, Product, and Engineering to shape the analytics roadmap, define the research agenda, and ensure your insights lead to concrete strategic and operational changes in the business.

You Will Get To

• Define, measure, and report on success metrics for complex projects and pilots to evaluate performance and guide decision‑making.

• Use data to identify high‑impact opportunities to improve sales performance, operational efficiency, and customer outcomes across the mortgage origination funnel.

• Partner with Sales, Operations, and Product leaders to translate business challenges into analytic questions and deliver actionable, data‑driven recommendations.

• Collaborate with Engineering teams to identify necessary data sources and provide clear requirements for datasets and data models needed for analytical use cases.

• Work closely with internal customers to understand and refine requirements, designing analytic solutions that creatively solve complex business problems.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $143,600.00 - $229,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $136,400.00 - $218,000.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Bachelor’s degree in a quantitative field or equivalent practical experience.

• 5–10 years of experience in an analytical role, using data to inform business decisions.

• Experience communicating complex concepts to non‑technical stakeholders, with strong business acumen and the ability to connect customer problems to bus