Customer Care (Platform Adoption Specialist) - CDI - Paris - F/H/X

We are seeking a highly motivated and customer-centric Customer Care (Platform Adoption Specialist) to join our dynamic team to manage our international customers from our HQ based in Paris.

As a Customer Care (Platform Adoption Specialist), you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients.

You will serve as the primary point of contact for end-user enablement, platform improvement and issue resolution, helping our clients harness the full potential of our solution.

This role requires a passion for data & tech topics, excellent problem-solving skills, and exceptional communication abilities.

YOUR ROLE :

• Primary point of contact for end-user enablement, platform improvement and issue resolution

• Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email, phone).

• Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.

• Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.

• Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.

• Contribute to the creation and improvement of internal processes, with a specific focus on international deployment

• Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our CRM system.

YOUR PROFILE :

• Bachelor's degree in a relevant field or equivalent practical experience.

• Strong problem-solving skills and ability to think critically

• Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.

• Excellent proficiency in English and French

• Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences.

• Team player mindset, sharing best practices internally, ability to find solutions who will benefit to all

• Interest in data management

• Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment.

Why join Deepki?

Deepki’s teams are dedicated to making an impact by harnessing data to transform the world’s most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki.

Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish.

• Up to 3 days/week remotely

• Regular social events (Onboarding with all Deepkies France and International, celebrations)

• In-house training

• Alan health insurance

• 10€ /lunch on voucher card per day worked (55% paid by the employer)

• 50% reimbursement for the public transportation or sustainable mobility package

• International environment

• Access to Speex (language learning platform), to Wellpass (ex-Gymlib) platform and Ekie platform (legal advice)

• Dynamic and passionate ecosystem where everyone's initiatives have their place

• Large office with terrace in the heart of Paris (75011)

More about Deepki

Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet.

Deepki is the only company in the world offering a fully-populated ESG data intelligence platform combined with expert advisory services. The company’s end-to-end solutions leverage data to improve ESG performance and maximize the value of real estate assets.
Deepki has offices across Europe, in Paris, London, Madrid, Milan and Berlin, with ambitious expansion plans.

Key Figures

• Locations: Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, Zurich

• Clients: 600+

• Users: 70,000+

• Countries: 90+