Customer Success Manager (French)

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

What you need to know about the role:

This is an exciting opportunity for a fluent French & English speaker to manage and make a difference to a portfolio of French merchants across verticals and payment solution maturity. Our platform now connects merchants, who look to us to help them navigate the digital economy, with customers who increasingly value flexibility and ease in where and how they shop and manage their daily financial lives.

As an Enterprise Customer Success Manager, you are the business owner for all operational aspects of the merchant processing relationship and through proactive discussions with the merchant, you will help identify growth opportunities and provide recommendations as to how PayPal may assist in meeting overall profitability objectives for their business.

French & English fluency is required for this role.

Meet our team:

Our CSM team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales organization. We value teamwork, new ideas, commitment, and an enjoyable workplace.

Job Description:

Your way to impact:

The French Enterprise CSM role is integral to the PayPal Merchant Support team, acting as the primary contact for key clients, including high-profile and high-revenue merchants. As an Enterprise CSM, you assume responsibility for all operational aspects of the merchant processing relationship. Through proactive discussions, you contribute to identifying growth opportunities and suggest ways PayPal can aid in achieving overall profitability objectives.

Remaining current on industry nuances is crucial for effective client advice. Collaboration with the Relationship Manager in the French Business Unit is a key aspect of the role, ensuring optimal support for the merchant's needs. As the owner of the operational relationship, you serve as the merchant's main contact for PayPal product information and communication on critical operational issues.

The Enterprise Account Manager is not only expected to address present challenges but also to adopt a forward-thinking approach, anticipating and preventing future issues while positioning PayPal and the relationship with the merchant for sustained business growth.

Your day-to-day:

In your day-to-day role, you will undertake the following:

Core Duties:  

• Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviours, and particular situations. (30%) 
• Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%) 
• Maintain industry expertise and advise strategic client base given their unique environments (20%) 
• Working with other departments to address and resolve merchant questions, concerns and issues. (10%) 
• Researching and problem-solving to resolve merchant questions, concerns, and issues. (10%) 

Competencies: 

• Drive for Results 
• Negotiating 
• Approachability 
• Time Management 
• Customer Focus 
• Business Acumen 
• Active Listening 

What do you need to bring:

Requirements:

• Five+ years experience within a customer success, client relationship management environment.
• Excellent organizational, communication (written and oral), and interpersonal skills. 
• Self-motivated, target-driven independent worker 
• Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results. 
• Strong Relationship Management Skills 
• Strong working knowledge of external systems, PC-based internet and software applications (Internet Browsers, Microsoft Office - Outlook, Word, Excel). 

 

Preferred Qualifications:

• Payments or financial/banking industry experience preferred (but not necessary).
• ·2+ years proven and strong inbound and outbound sales experience within a fast-paced target oriented environment, preferred (but not necessary).

Additional Job Description:

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Subsidiary:

PayPal

Travel Percent:

0

Certificates or Equi