Director, Product Operations

<p><strong><span data-contrast="auto">About Procare</span></strong></p> <p class="x_MsoNormal" data-olk-copy-source="MessageBody">For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.&nbsp; We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.</p> <p class="x_MsoNormal">Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. &nbsp;&nbsp;</p> <p><strong><span data-contrast="auto">A Little About the Role</span></strong></p> <p>Procare Solutions is the leading software platform for the early childhood education (ECE) market, serving tens of thousands of child care programs across the country. As we execute an ambitious AI-native platform strategy, we are at an inflection point: we move faster than Brightwheel, we outbuild Playground, and we earn the trust of enterprise customers who depend on us. The Director of Product Operations is the connective tissue that makes all of that possible.&nbsp;</p> <p>In this role, you will own the infrastructure that connects product investment to business outcomes. You will drive cross-functional execution across our four platforms Online, Desktop, SCW, and ChildPlus ensuring that what we ship is measured, communicated, and tied to retention, revenue, and customer value. You will build the operational systems that let a fast-growing product organization stay coordinated, move quickly, and prove that its work is working.</p> <p>This is a high-visibility, high-impact role reporting directly to the Chief Product Officer. You will be the single owner of the execution infrastructure our AI strategy depends on and the person who helps Procare move from output-driven to outcome-driven.</p> <p><strong><span data-contrast="auto">What you’ll do:</span></strong></p> <p>Cross-Platform Coordination &amp; Operational Infrastructure</p> <ul> <li>Own the release calendar across all four platforms (Online, Desktop, SCW, ChildPlus),&nbsp;ensuring coordinated launches that minimize customer disruption and support cross-platform initiatives</li> <li>Establish release rhythms, launch readiness criteria, and post-launch review processes&nbsp;that scale as the product team grows</li> <li>Own the operational backbone of the product organization: cross-fu