Senior Manager, Revenue Operations (12-18 month contract)

Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses. Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. Our team of 275+ Thinkers supports customers around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Do you have a successful track record of scaling revenue operations that enable Sales and Customer Success teams?  We’re looking for a Senior Manager, Revenue Operations (12-18 month contract) to join us at Thinkific. 

The Revenue Operations team at Thinkific is a critical function that enables our Sales and Customer Success teams to operate efficiently. We are responsible for optimizing processes, managing our technology stack, providing insightful data and analytics, and driving revenue growth. We are a collaborative and data-driven team that plays a pivotal role in the company's success.

We are seeking a highly motivated and experienced Senior Manager, Revenue Operations. Reporting to the VP, GTM Strategy and Operations, this is a unique opportunity to step into a leadership role and make a significant impact on our revenue-generating teams during a crucial period. This role requires a strong understanding of SaaS business models, excellent analytical and problem-solving skills, and the ability to collaborate effectively across multiple teams.

Your goal will be to maintain the operational cadence, drive key initiatives, and ensure the continued efficiency and effectiveness of our revenue operations function. Here’s how you’ll accomplish this: 

Operational Management:

• Oversee and maintain the day-to-day operations of our core revenue technology stack, including our CRM (Salesforce), Sales Intelligence tools (Gong, Chilli Piper, ZoomInfo, etc), and other relevant systems.
• Ensure data integrity and accuracy across all revenue-related systems.
• Manage and troubleshoot system issues, escalating as necessary.
• Maintain and update documentation for key processes and configurations.

Team Management:

• Reporting to the VP of GTM Strategy and Operations
• Lead, manage and coach a team of technical and operations professionals in revenue operations (sales and customer success), cultivating a culture of collaboration, innovation, and continuous professional growth.

Process Optimization:

• Identify opportunities for process improvement across the Sales and Customer Success lifecycles.
• Lead and implement projects to streamline workflows and enhance efficiency.
• Collaborate with stakeholders to define and document best practices.

Reporting and Analytics:

• Maintain and enhance existing revenue dashboards and reports.
• Provide regular insights and analysis on key performance indicators (KPIs) to leadership and relevant teams.
• Support ad-hoc data requests and analysis to inform strategic decision-making.
• Monitor data quality and identify areas for improvement.

Technology Management:

• Evaluate and manage relationships with key technology vendors.
• Participate in the planning and implementation of new tools and integrations.
• Ensure the effective utilization of our existing technology stack.

Compensation Strategy and Administration (Sales & Customer Success):

• Collaborate with Sales, Customer Success, and Finance leadership to provide data-driven insights and recommendations for optimizing commission and incentive plan design to drive desired behaviours, improve performance, and align with overall business goals.
• Oversee the accurate and timely calculation of sales commissions and customer success incentives based on established plans, ensuring alignment with strategic objectives.
• Analyze the effectiveness of current compensation plans, identifying areas for improvement and proposing strategic adjustments based on performance data, market trends, and business priorities.
• Work closely with Finance to ensure accurate and timely payout of com