Sr. AI Platform Engineer

<div class="content-intro"><p>Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.</p> <p>Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.</p></div><p>Realtor.com is looking for an AI Platform Engineer to build, operate, and continuously improve the internal AI tooling foundation that powers safe, scalable AI adoption across the company. This role will focus on access controls, platform maintenance, operational support, and governance for key AI tools including Portkey, Claude, Gemini, Windsurf, and Glean.</p> <p>You will partner closely with AI Solutions Engineers, Security, IT, Legal, and business teams to ensure our approved AI surfaces are reliable, well-governed, cost-aware, and easy to use. This role is intended to handle infrastructure, gateway operations, and production-grade reliability, freeing solution builders to focus on workflow design and delivery.</p> <p>If you thrive on making complex platforms secure, maintainable, and operationally excellent—and enjoy helping users successfully adopt new tooling—this role is for you.</p> <p>Top reasons to apply</p> <ul> <li>Help shape the enterprise AI productivity platform and the paved-path tooling stack at Realtor.com, including Glean, Portkey, Claude, Gemini, Windsurf, and related platforms.</li> <li>Build the operational backbone for AI by improving governance, access, support, observability, and reliability across our approved tools.</li> <li>Make a company-wide impact by enabling safe AI adoption for employees while reducing fragmentation, vendor sprawl, and uncontrolled spend.</li> </ul> <p>What you'll do</p> <ul> <li>Own day-to-day platform operations for Portkey, Claude, Gemini, Windsurf, and Glean, including provisioning, deprovisioning, access requests, license hygiene, and support workflows.</li> <li>Design and enforce access controls such as SSO, role-based access, least privilege, connector approvals, and periodic access reviews across AI tools and integrations.</li> <li>Operate and mature the LLM gateway layer with Portkey or similar tooling to centralize model access, routing, observability, guardrails, spend limits, rate limiting, and PII controls.&