Specialist, AMER Operations, Scheduling & Cell Logistics

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

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Position Summary:

The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of BMS’s clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.  

The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

Key Responsibilities: 

• Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners 

• Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics 

• Monitor collection, delivery, transportation, and manufacturing activities 

• Troubleshoot and develop plans of action for issues throughout the patient journey 

• Interact with internal and external stakeholders over the phone and email 

• Ensure a positive end-to-end customer experience 

• Execute escalations and facilitate product returns and product replacements 

• Input and maintain transactional data related to patient schedules within BMS’s scheduling system 

• Document feedback from customers and partners as received 

• Actively participate in tactical and other meetings as assigned 

• Facilitate daily operations activities and meetings including shift turnover on rotating basis 

• Provide real-time scheduling portal support to external users 

• Monitor and triage requests and issues within the case management system 

• Provide on-call and holiday support as assigned 

• Comply with applicable SOPs, work practices, and other documentation 

• Accountable for individual performance 

• Execute project tasks as assigned 

• Execute working gro