Area Delivery Leader - Telecommunications, Media and Gaming

Microsoft Industry Solutions helps ensure Microsoft customers around the world get the best outcomes from their investments in the very latest Microsoft technologies and services.  We are focused on empowering customers on their transformation journey, from envisioning new possibilities to delivering and supporting solutions that result in successful business outcomes, delighted customers, and accelerated consumption of products and services.  

We are looking for an Area Delivery Leader (ADL) - Telecommunications, Media and Gaming, with a passion for delivering AI First solutions, customer business value and a proven ability to drive innovation and high-quality delivery of services for our valued customers.  You should have experience operating a $60 – 100M/year business and developing high performing teams.  You should be excited about taking ownership, curious about our technology and client businesses, and ready to get into the details. If that’s you, this could be your next great career adventure!  

The ADL is responsible for leading an AI First consulting organization ensuring sustained high-quality delivery and profitably, with a focus on customer engagement and time to value.   You will be part of Microsoft’s first AI consulting transformation – bringing faster results and value to our clients through our AI tooling.  You will be partnering with other areas of Microsoft to drive the impact for our clients from Microsoft products. You will be responsible for business strategy and financial results whilst being aligned to customer and operating unit objectives. You will also focus on the organizations’ priorities on Delivery Management including customer satisfaction, capacity management/workforce planning, deal proposals, quality pursuits, quality delivery, and executive stakeholder management.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

AI First Consulting 

• Leverage AI within business operations and IT delivery for efficiency and speed to value 
• Passion for learning and growing AI skillsets, curious mindset to AI and interest in transforming existing approaches  

People Management 

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. 

Consulting Market Planning & Execution 

• Develops, orchestrates, and executes comprehensive Consulting market plan for a mid-size geography by prioritizing teams' solutions in line with global strategy and enterprise business using knowledge of local market and customer business. Gains alignment of plans from senior leaders. Articulates value proposition for Consulting within the Microsoft partner ecosystem, as well as the various Consulting available across Microsoft. Drives solution, sales planning, and portfolio management that is "on strategy," collects, and provides feedback on portfolio success. Aligns to broader Microsoft portfolio imperatives.
• Establishes and drives orchestration across Enterprise Operating Unit (EOU) on strategic and top-tier accounts to ensure alignment on account strategy. Sets clear goals for all roles in driving customer adoption across three clouds. Establishes rhythms across enterprise that facilitate collaboration on strategic, top-tier, and consumption goals.
• Grows relationship management across a broad portfolio of top customers (e.g., strategic [S500], managed customer list, enterprise customer list) with an integrated and intentional One Enterprise approach to achieve Microsoft strategic priorities.   Establishes regular cadence with Chief Officers (CXOs) and may work with customer Chief Executive Officers (CEOs).
• Drives sales strategy in support of the broader Microsoft strategy and revenue generation, including consumption, support renewals, and sales margins in a solution selling environment. Monitors pipeline, scopes pre-sales, navigates staffing planning/resource reallocation, leverages resources from across the organization to optimize resource efficiency and uses forecasts to regularly review and assess probability of success and cost