Aetna Government Client Support Supervisor

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As the Aetna Government Client Support Supervisor, you will be responsible for a team of Client Support Representatives. You will monitor team progress, track employee productivity, and assist with the teams’ development and goals.  This role will require excellent time management skills to manage a wide array of issues. Some additional responsibilities of the Client Support Supervisor may include but are not limited to:

• Provide leadership to resolve questions, problems, and complaints
• Ensure issues are responded to with accurate and timely resolution, while identifying trends in issues submitted
• Facilitate relationship building with internal partners
• Monitor team performance through reporting
• Review and evaluate process flows to ensure optimal efficiencies
• Partner with Account Management teams to ensure maximum client satisfaction

Required Qualifications:

• Minimum 2 years of prior Supervisory or Leadership experience required
• Excellent communication, organizational, and interpersonal skills
• Strong attention to detail
• Detail oriented
• Strong time management skills
• Work independently with minimal supervision

Preferred Qualifications:

• Ability to identify and streamline work efficiencies
• Proven ability to lead a team and maximize each of their abilities to their strengths as well as identify and develop areas of weakness
• Experience with Aetna government benefits
• Data analytics experience with reporting and dashboards

Education:

• Bachelor’s degree preferred or equivalent experience

Business Overview:

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart at Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competi