Senior Manager, ServiceNow Strategy & Governance

Job Title: Senior Manager, ServiceNow Strategy & Governance

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

 

***The preferred location for this role is New Orleans, LA. Other locations within Entergy’s service territory may be considered***

 

 

JOB SUMMARY/PURPOSE 

As the Sr Manager, ServiceNow Strategy & Governance at Entergy, you are responsible for defining and communicating the product vision and delivery roadmap. You coordinate with key stakeholders to inform the product vision, backlog prioritization and delivery releases and are responsible for the product life cycle of the ServiceNow platform including the conception of new modules, product upgrades, 3rd party integrations and module replacement when appropriate. You have primary responsibility for the delivery of ServiceNow projects including the scoping, design, implementation, mentoring your team, and value realization, as well as lead the ServiceNow vendor relationship for Entergy. The SDM is also responsible for management of the teams supporting the operational aspects of the service now platform.  With the responsibility of overall governance of our ServiceNow Platform, and in partnership with our Department of Operational Governance and Execution, you define and implement our governance process, policies, and standards. 

 

JOB DUTIES/RESPONSIBILITIES 

• Has ownership and oversight of the ServiceNow instances, the core platform team, and any escalations.  

• Supports creating the overall roadmap and shapes demand for enterprise platform consumption by directly interfacing with end-users, stakeholders, and process owners and helping to document desired business outcomes, identifying solutions, and verifying that project deadlines and objectives are met. 

• Ensures platform team alignment with the business strategy, roadmap, and platform governance policies.  

• Defines, monitors, and enforces best practice and governance for the ServiceNow platform. 

• Maximizes value by identifying additional business outcomes the platform allows. 

• As the Team Lead, you will work with a team of ServiceNow engineers, developers, QAs, and business analysts, serving as direct reports to you. 

• Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy. 

• Support Organizational Change Management and Continual Service Improvement initiatives 

• Oversees the delivery of process improvements, and system enhancements using the Agile methodology while providing leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform. 

MINIMUM REQUIREMENTS 
Minimum education and experience required of the position: 
Bachelor’s degree in computer science, MIS, business administration, or