Meta Lab Retail Store Manager

At a Glance

We’re Growing!  Join our Meta Store Retail team in Honolulu as we bring Ray-Ban Meta Smart Glasses and Meta Quest mixed reality to life. We are seeking a results-driven Store Manager to lead and inspire our Meta Brand kiosk team at Ala Moana Center, with the exciting opportunity to transition into leading our permanent retail store within the same center.  As a Meta Retail Store Manager, you are focused on managing a team that provides a world-class customer service experience through immersive, hands-on demos of our clients' wearable and mixed-reality products.

 

In this role, you will lead a team passionately focused on driving customer acquisition, retention, and satisfaction through every engagement.  You will serve as the subject matter expert for everything Meta and emulate the desired behaviors with your team.

 

Whether you're applying with Apollo, BDS, MAG, White Hawk, or BTR, you're joining the same team: Channel Partners. One network. One purpose. One great place to grow.

Minimum Pay

USD $85,000.00/Yr.

Maximum Pay

USD $90,000.00/Yr.

Additional Compensation

Up to 8% annual bonus paid quarterly

What We Offer

• Biweekly pay 

• Health and wellness benefits plans   

• Flexible vacation and holiday policies  

• Paid parental leave   

• 401(k) with employer matching   

• Referral bonus  

• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs  

• Opportunity to work with a growing company that actively rewards and promotes its employees    

What You'll Do

• Lead a high-performing team that delivers world-class customer experiences through immersive, hands-on demos of wearable and mixed-reality products
• Drive customer acquisition, retention, and satisfaction with every engagement
• Serve as a brand ambassador and subject matter expert for all things Meta
• Ensure operational excellence, including opening/closing procedures, inventory management, team scheduling, and performance reporting
• Recruit, train, and coach team members to foster a culture of excellence, accountability, and growth
• Develop and execute strategies to meet or exceed sales and customer satisfaction targets
• Promote a customer-first mindset, ensuring every interaction reflects Meta’s commitment to innovation and service

What You'll Bring

Experience and Education:

• High School Diploma or equivalent required
• 5+ years of retail sales management experience required 
• Strong leadership capabilities with a proven ability to inspire, coach, and develop retail staff at all levels.
• Proven success in customer-facing retail environments

Skills and Attributes:

• Demonstrated ability to lead, coach, and inspire teams to exceed performance goals
• Strong interpersonal and communication skills—written, verbal, and on-camera
• Skilled in performance management, conflict resolution, and strategic thinking
• High level of initiative, adaptability, and self-motivation
• Passion for technology, innovation, and customer excellence

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to:

• Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 lbs
• Occasionally lift and carry up to 50 lbs
• Continuous hand/eye coordination and fine manipulation

Important Information

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants w