Clinical Business Operations Analyst

The Clover Home Care team is dedicated to improving lives by providing compassionate, reliable, and equitable care to seniors in their homes. Our team-based care model is tailored to the personalized needs, values, and preferences of our members, their families, and caregivers. Our interdisciplinary Supportive Care team includes physicians, nurse practitioners, nurses, social workers, medical assistants, behavioral health specialists, and others who collaborate and coordinate to deliver exceptional home-based care.

We are seeking a Clinical Business Operations Analyst to manage clinical reporting. This includes creating dashboards, maintaining ad hoc reports, and updating metric trackers to inform senior leadership about performance. This position is crucial in providing the clinical team with essential data for informed decision-making.

We are currently considering candidates located in the Central and Eastern time zones of the United States for this position.

As a Clinical Business Operations Analyst, you will:

• Utilize a range of platforms (CareLink, AthenaNet, Zoom Contact Center, Excel, Google Suite, Mode (SQL)) to track, report, and analyze data related to call campaigns, clinical programs, and more.
• Design, create, and maintain ad hoc reports and analyses as needed by the leadership team.
• Monitor reports and dashboards to identify trends and uncover opportunities for improvement.
• Generate and iterate on domain metrics and dashboards, ensuring alignment with best practices from other operational domains.
• Collaborate cross-functionally with various clinical teams within Clover Health.
• Handle reporting and invoicing for all overtime and non-salaried employees’ visits.
• Serve as the primary backup for the Workforce Manager and Clinical Field Logistics Associate.
• The short-term impact of this role is the creation of robust clinical reports to inform leadership. The long-term impact is to enhance decision-making processes and drive continuous improvements in clinical operations.

Success in this role looks like:

• Within the first 90 days, you have mastered Clover's platforms and programs, understand the different clinical departments, absorb information effectively, update spreadsheets, and track data accurately.
• By 6 months, success is determined by your continued proficiency in utilizing Clover's systems, your ability to collaborate cross-functionally, and your skill in generating insightful reports and analyses.
• Future success in this role will be measured by your capability to handle ad hoc requests efficiently, maintain and improve reporting processes, and contribute to ongoing operational enhancements.

You should get in touch if:

• You have intermediate to advanced proficiency in Google Sheets/Excel, including the use of complex formulae, pivot tables and creating macros/scripts.
• You have 2+ years of experience analyzing data, ideally using SQL, Excel, or Google Sheets, to guide and develop business operations and decisions.
• You have intermediate to advanced proficiency in computer programming languages such as SQL (preferred).
• You possess an analytical mindset with strong attention to detail and the ability to multitask.
• You thrive in a dynamic environment, adeptly navigating ambiguity while consistently meeting deadlines.
• You have a critical and analytical mindset. You enjoy thinking strategically about workflows and processes to drive improvement and optimization.
• You excel in professional interactions with both clinical and administrative staff, demonstrating outstanding communication and interpersonal skills.
• You possess exceptional organizational and project management skills, and you are self-motivated with a strong drive to make continuous improvements.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous time-off policy.
  • Full-time hourly employees accrue up to 18 days of vacation per