Property Claim Service Leader - Long Island City, NY

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

A Day in the Life of a Property Claim Service Leader:

• Empower staff to empathically meet the needs of their customers by providing them exceptional customer service their claims process
• Celebrate accomplishments upon review of customer stat reviews and develop action plans when needed
• Provide a helpful working environment to employees and encourage the understanding around business unit objectives, results, and processes
• Support continuous development to assist the employee in pursuing their career goals
• Lead staff effectively using various performance management techniques including checkpoints and goal setting
• Quickly assess, address demand and capacity and pivot hourly to drive team results and meet customer expectations
• Make quick, confident decisions and re-evaluate as new information comes in
• Follow company, state, and federal compliance rules and regulations while ensuring compliance across business unit
• Address training needs in business unit and provide coaching and mentoring continuously
• Problem solving and contributing to team goals by sharing ideas and opinions
• Calibrate and partner with other leaders within the organization to drive results and move claims to closure
• Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
• This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary. 

Preferred Qualifications:

• Reside within the Long Island City, NY area
• Have 2+ years prior experience using Xactimate estimating software  
• Have prior experience working in or leading a group of staff in property   
• Can work on complex assignments and apply analytical problem solving methods  
• Are skilled in negotiations and/or arbitrations and can teach others  
• Work in continuously improving processes and procedures and encourage the same with your staff  
• Value providing an effortless customer service experience  
• Are organized and able to multi-task in a fast-paced environment  
• Are known for being organized and accountable  
• Are known for clear and professional communication – both written and verbal  
• Have a bachelor’s degree and/or prior leadership experience  
• Being bilingual and/or having prior military experience is a plus 

Schedule and Location:

• During Training: Hybrid Employee 
  • Work from Home: Monday and Friday
  • Work in Office: Tuesday - Thursday
    • Queens, NY (Long Island City)