Director of Delivery Excellence (BVTA)

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Remote 

State: Remote

SUMMARY: 

 

Accomplishes objectives by providing leadership, management, attention to fiscal responsibility, and quality service to internal and external clients. Serves as an available consultative resource for all clients, and may participate in sales calls, presentations and trade shows as required.  Responsibilities include overseeing the delivery processes, ensuring fiscal responsibility, and maintaining high-quality service for internal and external clients. This role involves strategic planning, collaboration with leadership teams, and direct oversight of various departments, including IT Product Development, Quality, Training, Big Data Management, and Field Operations Management. The Director will play a pivotal role in driving operational efficiency, profitability, and client satisfaction along with proposal development for Client and Project specific Scopes of Work and direct interface with Sales staff to assure client’s expectations and needs are met.  As new programs are developed, the Director is involved in project scope of work and costing models development and implementation. Interfaces on a regular basis with leadership team, ensuring conformance of the program standards and procedures, and provides guidance and assistance to technical and administrative support staff.  The Director will work at developing its leaders, creating overall operational plans that focus on strategic priorities to deliver the yearly financial objectives and positioning the business for continued growth.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other job-related duties may be assigned in conformance with state and federal regulations.

 

Core:

1. Maintains profitability goals as established in the budgets, based on workforce capacity and revenue goals.
2. Plans departmental objectives by studying requirements, market demand, identifying and forecasting trends, conferring and collaborating with other members of management.
3. Works closely with leadership to create annual budget and quarterly updates.
4. Participates in regularly scheduled meetings and special committees and assists the leadership team as needed to help achieve operational goals.
5. Provides leadership and champions new services in support of BV growth.
6. Drives team performance based on KPIs and measurable service delivery.
7. Ascertains and communicates Client expectations/objectives within sales and operations and evaluates the opportunity to upsell.
8. Utilize data analytics to drive business decisions.
9. Responsible for the efficient and effective allocation of departmental resources.
10. Maintains departmental operations by initiating, coordinating, and enforcing project, operational and personnel policies and procedures.
11. Maintains open communication with management and staff regarding departmental and operational matters.
12. Provides technical expertise/guidance for department by monitoring technical updates/changes for department based on the industry and maintaining technical competencies requirements for department staff.
13. Assists Talent Acquisition team by performing interviews and phone screens of prospective candidates.
14. Assists in the development of training programs and provides technical training on an as-needed basis to our clients.
15. Ensures standard operating procedures are documented.
16. Upholds and guides to ensure industry standards are met.
17. Enhances professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
18. Protects operations by keeping company information confidential.
19. Delivers outstanding cus