Front End / Customer Experience Manager

This is a full-time position offering competitive wages and a comprehensive benefits package.  Benefits include health, dental and vision insurances, generous paid time off, 401k plan with employer matching, company paid life insurance, supplemental insurance plans (STD, LTD, etc.), employee assistance program, employee discount, ski/bus pass discount program, and more!  Benefits vary by employment classification and are subject to enrollment eligibility.

The Front End/Customer Experience Manager is responsible for ensuring exceptional customer service and smooth operations at the front end of the store.  This Department Manager will lead a team of cashiers/front end team members, overseeing their performance and ensuring adherence to company policies and procedures.  The primary goal will be to enhance the overall customer experience and drive customer satisfaction through efficient checkout processes and excellent service.

• Supervise and coach front end associates.
• Set clear performance expectations and provide regular feedback to team members. 
• Conduct regular team meetings or huddles to communicate goals, updates, and operational changes
• Ensure that customers receive friendly, efficient, and courteous service at all times.
• Handle escalated customer inquiries, complaints, and issues promptly and professionally.
• Implement strategies to enhance the overall customer experience and build customer loyalty
• Oversee the checkout process to minimize wait times and ensure smooth flow at registers.
• Monitor and maintain proper cash handling procedures, including balancing registers and preparing bank deposits.
• Coordinate with other departments to address inventory issues, pricing discrepancies, and product availability.
• Analyze front end performance metrics, such as transaction times, queue lengths, and customer satisfaction scores.
• Identify areas for improvement and implement in initiatives to increase efficiency and productivity.
• Conduct regular audits to ensure compliance with company policies, safety regulations, and cleanliness standards.
• Provide training to new hires on front end procedures, customer service standards, and POS systems.
• Offer ongoing training and development opportunities to existing team members to enhance their skills and knowledge.
• Foster a positive and inclusive work environment that encourages teamwork, collaboration, and continuous learning.
• Support and monitor Clark's policies, procedures, and best practices with regards to Food Safety, Dress Code & Team Member development.

• Proven experience in a retail environment, with at least 2-3 years in a supervisory or managerial role.
• Strong leadership abilities with excellent communication and interpersonal skills.
• Ability to effectively prioritize tasks and delegate responsibilities in a fast-paced setting.
• Proficiency in POS systems, Microsoft Office Suite, and other relevant software applications.
• Knowledge of retail operations, including cash handling procedures, inventory management, and customer service best practices.
• Versatile in store operations to work across all areas of the business.
• Food Safety Management Certification.
• Ability to work a flexible schedule, including some weekends, nights and holiday when required.
• Minimum 18 years of age.