Client Service Team Manager

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We are looking to add a Client Service Team Manager to our Long Island, NY Team. As the Client Service Team Manager, you will lead a dynamic team dedicated to delivering exceptional client experiences. Our mission encompasses five key objectives: developing and managing our client team, fostering strong client relationships, providing robust support to both the team and the corporation, staying ahead with the latest industry, product, and company insights, and ensuring compliance and suitability oversight. Join us in driving excellence and innovation in client service!

The annual salary target for this role is $100,000 - $120,000.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Manage and develop the Client Service Team

• Hire and train client service staff on operations function of the role

• Provide feedback and coaching; develop goals for each team member to help develop their skills

• Provide continuous feedback to team through 1x1’s; performance reviews and advisor feedback to ensure the team understands their job expectations and how they are performing

• Communicates process and sales updates to team and Advisors

Client Relationship Management

• Resolves escalated client issues; dialogues with client to understand the situation and finds resolution

• May assist team with complex account transactions; tax or legal issues or death claims

Team and Corporate Support

• Completes operational projects to support enhancements and changes

• Assists Advisor Team Operations to streamline and update processes and systems upgrades

• Serves as a subject matter expert for company initiative/rollouts

• Manages vendors / team to meet service agreements

Industry/ Product/ Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model

• Understands financial terminology and products

• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices

• Attends Client Services and company educational events

• May attend client meetings and vendor presentations

Compliance & Suitability (Transition Support)

• Provide compliance review and suitability oversight and training to client service and advisors to complete accurate paperwork and reduce NIGO’s. 

• Work with Corporate Compliance to understand processes and procedures, train in the office and resolve issues.

Education/Qualifications

• Bachelor's Degree (or equivalent experience) in business; finance, economics or related

• Experience in Financial Services

• Knowledge of financial administrative processes and financial terms

• Excellent customer service through strong communication skills.

• Ability to lead and train team members, work effectively with clients and advisory staff

• Ability to prioritize work and projects; strong attention to detail, work with deadlines

• Develop a high-performing team; coordinates daily work and provides feedback for the team

• Superior verbal and written communication skills.

• Proficient with Microsoft Office Suite or related software.

• Familiarity with Salesforc