General Liability Commercial Claim Specialist

The salary range for this job posting is $61,742.00 - $98,788.00 annually + bonus + benefits. Pay Type: Salary

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Join the Encova Insurance team as a General Liability Commercial Claims Specialist, where you'll play a pivotal role in investigating, evaluating, and processing complex commercial claims. With a focus on handling diverse challenges like construction defects, third-party injuries, and professional liability damages, you'll collaborate closely with experts to ensure thorough resolutions.

We offer an excellent work life balance with a Monday-Friday schedule and early closure on Fridays. This is a home-based position, but you must reside in a state where we are registered for payroll, as seen on our careers page.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

The General Liability Commercial Claims Specialist primarily investigates, evaluates and processes commercial claims which includes complicated coverage issues.

ESSENTIAL FUNCTIONS: 

• Handle commercial general liability claims which includes but not limited to construction defects, third party injuries, and acts, errors and omissions claims and liability premise.
• Handle mechanical professional liability damage claims in conjunction with damage appraisers and outside experts.
• Handle third party property damage claims in conjunction with property resolution specialists.
• Coordinate inspections with outside vendors including but not limited to cause and origin experts and engineers.
• Provide limited handling for commercial lines lawsuits as requested.
• Comply with the claims organization’s policies, established best practices and jurisdictional guidelines.
• Comply with practices and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, and determination of claims values, completion of forms and reports, and negotiation and settlement of claims.
• Comply with all state unfair claims practices acts and obtain state licensing as required.
• Maintain competency in the use of the claims system and manage efficient and effective follow-up practices.
• Effectively investigate and close a minimum average of 25 losses per month.

OTHER FUNCTIONS: 

• Maintain an ongoing understanding of claims processes, procedures and systems, and keep current on fair claims practices laws, compliance issues, and business-related developments.
• Make limited outside contacts at the discretion of the manager of commercial claims.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• This position requires a minimum of 5 years’ experience as a claims resolution specialist or related industry experience. 
• The candidate must have demonstrated excellent telephone and personal claims negotiation and investigation skills. 
• The individual must understand tort law and possess strong knowledge of medical terms and treatments and display good judgement in their decision making.  
• An excellent knowledge of commercial lines policies and coverages is required.
• The candidate must understand auto and building repair methods and be able to analyze both if required in their specific job duties. 
• The individual should actively demonstrate the skills and abilities listed in the claims resolution specialist job description.