Administrative Support (Remote)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Heather Turner

Compensation: $18.00 - $20.00 / hour

Description

Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in Store
We are on the lookout for an experienced Administrative Support professional to join our growing team. As the Administrative Support, you will be in charge of file setup will be responsible for setting up new claim files submitted by insureds, claimants, agents and clients. This role involves handling documentation, phone communication, mail processing, and data entry, with an emphasis on accuracy and efficiency. If you are detail-oriented, organized, and ready to contribute to our team, we encourage you to apply.

Key Responsibilities

• Receive and review new loss information
• Set up new claim files in the claim system
• Generate and prepare initial acknowledgement letter
• Communicate with other administrative staff via email, phone and Teams
• Maintain accuracy in recording and updating information
• Perform other duties as assigned 

This is a full-time remote position that will require an 8:00am - 5pm CST work schedule. 

Skills, knowledge & expertise

• High School Diploma/GED 
• Experience working in a remote environment 
• Experience in a service-oriented business 
• Previous experience in the insurance industry is preferred
• Excellent written and verbal communication skills 
• Ability to work independently with minimal direction 
• Highly motivated and detail-oriented 
• Strong attention to detail and organizational skills are necessary 
• Ability to meet established deadlines while maintaining high quality 
• Proficient with Microsoft Office Suite or related software. 
• Proficient with PDF editor software
• Understanding of basic insurance terminology

Equal Employment Opportunity & Legal Notices

BenefitsAt Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance  Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.