Patient Access Lead Einstein Medical Center Montgomery 2nd Shift

Job Details

Patient Access Lead Einstein Medical Center Montgomery 2nd Shift

Job Description

• Job Summary
  Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.
  
  Essential Functions
  • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move or over-write this statement)
  Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow updates
  Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols
  Distributes work assignments, daily
  QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily
  Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences, as needed
  Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department
  Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
  Achieves individual and team performance metrics
  Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times
  Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department.
  Manager - Please list 3-5 essential functions of this job
  Competencies (Knowledge, Skills, and Abilities Required):
  Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements
  Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
  OUR MISSION: We improve lives.
  OUR VISION: Reimagining health, education & discovery to create unparalleled value.
  OUR VALUES: Put People First, Be Bold & Think Differently, Do the Right Thing.
  Demonstrates the ability to provide feedback and coaching
  Strong verbal and written communication and customer service skills
  
  Education:
  Required High School Diploma or GED
  AND
  Experience:
  3 years of patient registration experience

Work Shift

Workday Evening (United States of America)

Worker Sub Type

Regular

Employee Entity

Albert Einstein Medical Center

Primary Location Address

609 West Germantown Pike, East Norriton, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.